If you think you've got it bad where you work during the holidays, wait until you see what Nintendo of America needs to deal with.
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Did You Know...
On average, Nintendo’s consumer service department handles 150,000 consumer phone contacts, 30,000 emails and 2,000 letters per month. With popular Nintendo games on store shelves this holiday season, like Metroid® Prime, Animal Crossing™ and Super Mario Sunshine™, the call center is expecting to handle more than 90,000 calls, emails and letters in just one week – Crunch Week! Nintendo’s consumer service call center has helped more than 80 million consumers since the department began in 1985.
- During Crunch Week, the week between Christmas and New Year’s, Nintendo's consumer service calls, emails and letters double due to the strong sales of Nintendo products during the holiday season.
The average Nintendo call center representative has worked for the company for eight years providing consumers with expert service in comparison to the typical call center representative who is employed for an average of two years.Nintendo’s game play counselors have access to information on more than 3,000 video games for Nintendo systems.The 200 consumer service representatives working during Crunch Week help consumers hook up their new Nintendo GameCube™ correctly, answer general product operation questions for both Nintendo GameCube and Game Boy® Advance, and provide advice and information on accessories and software.