Nintendo of America touts its legendary customer service department.
Did You Know?
Santa Delegates to Nintendo's Consumer Service Department
Santa has a good gig. You'll notice that once he leaves his packages,
he doesn't stick around to help you figure out how to work or play all
your new gifts. Fortunately, Nintendo is here to help. During "Crunch
Week," the week between Christmas and the new year, the Consumer
Service Department at the Nintendo of America headquarters in Redmond,
Wash., receives an explosion of inquiries. Consumers can ask questions
about everything from details about cool new games like Metroid(R)
Prime 2 Echoes for Nintendo GameCube(TM) or Final Fantasy(R) I & II:
Dawn of Souls for Game Boy(R) Advance SP, to how to operate new
Nintendo game systems like the Nintendo DS(TM) they received for the
During an average week, Nintendo responds to about 37,500 phone calls,
7,500 e-mails and 500 letters. But during the last week of December,
the Consumer Service Department at Nintendo handles 90,000 inquiries.
Here are a few fun facts about the department:
-- As many large companies outsource their consumer-service jobs
overseas, Nintendo serves consumers via in-house game-play
counselors, consumer service representatives and online
staffers. The Consumer Service Department at Nintendo
increases its staff more than 60 percent during the peak of
the holiday season.
-- Consumers get responses from real-live game experts. Game-play
counselors have access to a vast library of information
regarding more than 3,300 video games for all Nintendo systems
at their fingertips.
-- Since the department began in 1985, Nintendo has helped more
than 78 million people by phone and more than 3.2 million
people through e-mail and letters.
Contact Nintendo Consumer Service at (800) 255-3700 or visit
www.nintendo.com. Representatives are available seven days a week, 6
a.m. to 7 p.m. (Pacific Time).