The heart of the problem is that Reggie has been shown to be not very good at his job. He is the President of NOA and for some inexplicable reason he is still doing the job his marketing department should be doing for him. His background is marketing, so every problem and solution is marketing. In turn he has transformed NOA into a large marketing department.
The problem with his statement is not that he called out gamers as insatiable. It's How
he when about it. He did his Alpha male routine once again, but the illusion was lost years ago and he comes off like a bitch. This would have never happened back in the Perrin Kaplan days. She is an absolute master in telling you nothing
. She would get her hands dirty mid E3 on the show floor and take a full battery of relatively hard questions in an uncontrolled situation, coming out smelling of roses.
The Infamous Interview: **** Reggie can't do.
The customer is not always right, but how you handle it is key. Reggie picked the second worse way to handle it short of outright insulting them by backhanding it. Disarming it with a sexual inuendo would have been a far better choice, though not too family friendly. He fails to recognise it wasn't just Pikmen, it has been his ongoing performance at NOA. If NOA is to be nothing more than a oversized, glorified marketing department, they need to find someone more agile, more knowledgable, more in touch, figuratively and literally(Hair touching may not be appropriate in a male on male context unless you are a primate picking lice)
. Someone with balls on the inside or the outside.