Don't blame the entire store because of one moronic employee, I have seen stupid comments like that from people are other retail chains too.
I might not blame the store if this had been the only incident. However, the fact of the matter is that I've had numerous bad experiences in several different GameStop stores over the years. I haven't shopped there in quite a long time, because they've proven themselves to be idiotic pricks. That's not even counting all of the bad experiences I've simply
heard about from friends and family (like described in the post above). It's similar to why I try my hardest to never go into places like Best Buy or Radio Shack either. I don't like being harassed in the aisles for unwarranted assistance, then told what some high-school dropout of a "salesman" thinks about my purchase, all before having sales pitches for extended warranties and credit cards shoved in my face. A few bad employees can't entirely be blamed upon the whole chain, but all of these places seem to make it company policy to hire and train people to be the dumbest, most annoying figures they possible could. In this age of global trade, brick and mortar stores should be doing everything they can to differentiate themselves and offer a unique shopping experience... otherwise, I'm logging onto Amazon.

Anyway... I'm digging White so far. They've surprisingly made a lot of noticeable improvements. Combining the PokeMart and PokeCenter is great if nothing else. All of the new Pokemon I've encountered thus far have been pretty uninspired though. Admittedly, that's a problem I've had to some extent even since Gen2.