Topic: Stratos I'm calling you and The Pizza Cats out!!!

[BlackNMild2k1]

I demand satisfaction.

Pizzahut.com is broken.
I'm gonna report that to the 800 number.

you have to select delivery if you want to order a pizza online otherwise it deletes your order and/or won't let you proceed any further until you select delivery.

it is very annoying and I want to order some damn pizza for $10.
And whats with Any Pizza Any Toppings Any Size for only $10
(stuff crust is additional, not double topping on specialty and only 3 topping on custom orders)


what kinda double speak false advertising is that? I'm mad. I've been trying to order a pizza online for close to an hour. Between $10 online deals on pizza hut.com not working and internet codes at Domino's pizza online not working in my favor, I'm very irritated right now.

Why can I only do a delivery order online? Are there Pizza Hut drivers sitting around with nothing to do so the website is forcing me to utilize them? Is it really necessary to cancel out my order if I choose to change the option from delivery to pick-up?

How can I have any toppings, any crust, any size and any pizza for only $10 if I get charged extra for double toppings, more than 3 topping when not a "pre-arranged" specialty and stuffed crust?

Is extra cheese and double topping not "any toppings"?

Is more than 3 topping on a custom order something different from the upto 6 or so topping on the Super Supreme Specialty? Why can't I have any toppings, or atleast the same amount of toppings, for the advertised $10?

Why does Stuffed Crust cost more? It clearly says "Any Crust" in the advertisement. Is Stuffed Crust not a crust and therefore not included for my $10?

And Any Pizza for $10. If I want a mountain of beef and bacon on my pizza then I think that fits in the "Any Pizza" category and should only cost me $10 like advertised.

WTF is going on here and I'm personally holding you responsible (I need some answers) since I don't know anyone else that works at PizzHut.

[GoldenPhoenix]

I think they changed the rules to it, I ordered a pizza before with double everything, along with 3 or 4 toppings and it was $10.

[UltimatePartyBear]

If something sounds too good to be true, it probably is.  I looked at a local print ad for this deal and it looked like you had to buy something else with one of three coupons to get the $10 pizza.  Since the deals were for the things I'd wager have the highest markup, like bread sticks, I figured that's how they made money on it.  It was confusing enough that I changed my mind and did something else, anyway.

[BlackNMild2k1]

I think they changed the rules to it, I ordered a pizza before with double everything, along with 3 or 4 toppings and it was $10.

We did the same thing a couple of weeks ago and again just last week.
Last week was when we realized the site was broken and you could only order if you did delivery. I figured it was because when I went in to pick up my pizza, back when the deal first started, the small waiting area infront of the store was jam packed with people.

But when my girl ordered online for delivery last week, because she had no choice, and then called in to change it to pick up, they got angry with her and said that she shouldn't do that.

Now the whole process is a hassle and I wanted my extra cheese and double toppings.
     

If something sounds too good to be true, it probably is.  I looked at a local print ad for this deal and it looked like you had to buy something else with one of three coupons to get the $10 pizza.  Since the deals were for the things I'd wager have the highest markup, like bread sticks, I figured that's how they made money on it.  It was confusing enough that I changed my mind and did something else, anyway.

Well I was so frustrated with not getting what I got last time for $20 at Pizza Hut that I was already on the Domino's site and trying to use those online coupons from retailmenot.com, but I wasn't getting exactly what I wanted for under $20 like I was trying to.

In the end my girl just called it in and then went and picked it up.

[Stogi]

Just make your own pizza.

It'll cost about 20 bucks to get the ingredients and take about an hour to prep and cook, but it's worth it. I suggest making it Chicago style with the sauce on top. It's also not a bad idea to buy some string cheese and roll them up on the edges for some real stuffed crust pizza.

And if you make it in a large pan, a slice or two will fill you up, leaving more pizza to be had later.

I'm actually about to do this tonight.

[BlackNMild2k1]

I made my own pizza before. I might have even posted the pics on here after I did.
It was a hassle and more expensive than I initially planned.

The really hard part was kneading the dough, and I would do it again, but it was easier to get 2 pizzas in 20 minutes for the same $20 I would have spent getting the ingredients to make my own.

[Stogi]

For sure. It's something you need to enjoying doing.

[Mop it up]

Why are you complaining to Stratos? Is he actually in a position to change the website?

[GoldenPhoenix]

Stratos is a big wig now in Pizza Hut, he needs to change the system or he is a part of the problem.

[UncleBob]

My local Pizza Hut no longer delivers.  Fix this.

[BlackNMild2k1]

Why are you complaining to Stratos? Is he actually in a position to change the website?

WTF is going on here and I'm personally holding you responsible (I need some answers) since I don't know anyone else that works at PizzHut.

[NWR_insanolord]

Pizza Hut's wings are incredibly mediocre and also incredibly overpriced. I insist that Stratos do something to fix this.

[ShyGuy]

Dominos actually has pretty good wings.

[NWR_insanolord]

I'm too much of a wing snob to get them from a chain most of the time, I just remember getting them there once when I was with some friends and they were not any good and more than 75 cents a wing.

[Stogi]

papa johns has the exact same deal now.

[BlackNMild2k1]

insano, do they have WingStop where you are?

It's a chain around here that specializes in wings.
http://wingstop.com/

[NWR_insanolord]

I've never heard of that particular chain, but, from the looks of that site, there are a couple around here that are like it. It doesn't seem to have much of a selection; there are only 9 flavors and none of them that varied or interesting. There's a small chain around here called Quaker Steak & Lube that has about twice as many flavors, but if you really want selection there's a bar called Chipper's that has some of the best wings in town with 61 flavors and about 55 cents a wing every day, which is about as good of a regular price as you'll find.

[Stogi]

Again...I always opt to make my own wings. You can get 20 full wings (drumstick and wing) fresh for 8 bucks or cheaper at any grocer. Grill them on low or bake them at 375 for about 40 minutes flipping once and adding more sauce (putting honey on first to make the sauce stick)...mmmm perfect.

[NWR_insanolord]

I like to make my own wings, too, but it takes too much time to do very often. I make my own special wing sauce (my dad's recipe) that you have to cook for three hours on low heat before it's ready, on top of the time it takes to cook the wings. They're amazing, better than any other wings by far, but require too much time to do more than once every couple months.

[Stogi]

3 hours, ay?

What's the recipe if you don't mind me asking?

[GoldenPhoenix]

I don't like buffalo wings for the most part, just don't like the buffalo sauce drenched over it. I do like Pizza Hut's though.

[Mop it up]

Pizza Hut pizza has too many calories! Fix it, Stratos! NOW!

[Stratos]

LOL. I tell them to fix it all the time. No body listens to me but the grumpy old drivers. Apparently I'm a champion of their cause because I actually think drivers should be required to wear car toppers.

I have no idea why the online bars carry out. What time are you ordering for? I think most stores lock up carryout between 10 and 12 at night depending on location. I just went onto the website and it lets me order Carry Out so I have no idea what's wrong for you all.

When the deal first launched they failed to update the system to charge for all of those 'catches' outside of stuffed crust so I could tell people the deal and confidently inform them that the only catch was $1 more for stuffed crust from the get go. Now if I want to properly inform a customer I feel like the guy that talks really fast at the end of radio ads for contests and banks explaining all the legal limbo. Back then people were getting pizzas with double everything for only $10. It was crazy. Then upper management panicked because they were loosing 'thousands' supposedly so there was a system update and everyone was quickly informed of the change. They said it was 'supposed to always be charged for the extra stuff'.

Pizza Hut's buffalo wings used to come in sets of 12 several years ago. Now it's sets of 10. Bummer for us buffalo wing fans :/

Dominos actually has pretty good wings.

But those are overpriced as well. But I loooove Dominoes Cheesey Bread. I'll walk in there and order some in my Pizza Hut uniform. A couple of times while we were working we ordered Dominoes and had them deliver to our store. It's pretty funny. Though one of the other store managers I know said that was 'embarrassing' to do. We think it's funny.

Pizza Hut pizza has too many calories! Fix it, Stratos! NOW!

Ask for a "Fit 'n Delicious" pizza. It's a thin crust pizza with eazy cheese, extra sauce and I think ham and green peppers. No one ever orders it so I can't remember for sure what else is on it but it supposedly has less calories. The funny thing it that King County, Washington passed a law requiring calorie counts to be posted on order boards and ours shows the total for an entire pizza. I love watching peoples eyes bulge as they read the board...and then order something like a meat lovers or super supreme that is the highest calorie specialty pizza on our menu.

@BnM
They shouldn't get mad at you for changing from delivery to carryout. I've worked for the franchise before that you probably have (I'm guessing NPC runs your store, they are the largest franchisee of Pizza Hut with stores all over the globe and most of the USA). It's not that hard to change the order and when I have a lot of deliveries and a high delivery time I encourage customers to come pick it up. Faster for them and they get a fresher pizza. It just takes a few key strokes to change. Though beware, if you were paying by card it cancels the card charge and you have to recharge the card when you get to the store. That's something we can't control because the credit card company controls all of that. They hold people's canceled orders for 3-5 business days and it is really quite frustrating. Like I'll place an order and charge their card, but they then decide they don't want to order anymore but the charge stays on their card for that time. It's ridiculous and I think it is sleazy for the credit card companies to do that.

Best advise is to just call the store directly. I hope your area lets you call the store directly. In Portland they have a 'call center' that takes your order but I hated that. They aren't as friendly (or terribly bright half of the time) and every time I ordered from them I got a call back from the store saying they were out of stuff. Stupid. The one store I worked at down there was a disaster as well. To get around the call center issue I just saved the number that called me back if they were out of something or needed to confirm something like directions or apartment number and called that one to order. Most of the time I think they hated that though 

Plus if you call and ask for the online deal I can get you the same thing over the phone. My franchise has a different system than other ones so I don't know about down there, but our store ordering system allows you to enter in most of the online coupon codes. Plus we can sometimes score you better deals than what is offered online.

Stratos, Fix it NAOW!

If you come to my store when I'm running the shift and ask for me I'll give you a discount. 

[BlackNMild2k1]

Whats the delivery time on an order from your store to my house in the Bay Area, California?
Can I still get that discount? and would the delivery still only be $3?

[Stratos]

They charge you $3 down there? It only just went up to 2.50 here.

Attempting to deliver to you would fit within the franchise owners dream. He once said that he feels any Pizza Hut should be able to deliver to anywhere in the world (I kid you not, if I had been present I would have asked if you had to provide your own delivery jets or if the company would provide some).