I had a torturous session on the phone with Nintendo this morning to cancel my online pre-order placed back in December. I have instead pre-ordered Xenoblade from a local Gamestop directly so I can save the $7 shipping cost.
It was easy enough to order the game directly from Nintendo's website but, Holy Hannah, what a pain to cancel.
There is no option to cancel the order online. You have to call. That right there is my major criticism. It's a hassle. Also, I had to click a link in my confirmation email to go to the website to look for some FAQ's about canceling (the email didn't say how) but the link just took me to a general site which I then had to spend minutes navigating to actually get the prized info that, if I needed to cancel, I had to call. They couldn't have put that in the email itself? ReallY?
Then I got a new person on the phone that had never done a cancellation before. She was upfront about it. I don't blame her. Sadly, it took a long time. Twenty minutes on the phone.
I was assured I would receive an immediate automatic email confirming my cancellation, just like the one that confirmed the order in the first place. Its been about an hour. I am not holding my breath for the email to arrive. I did check on the website and it shows my order has been canceled, so its probably OK.
Geez Nintendo, just let people be able to cancel online. What vendor doesn't do this? I can't think of one.