Author Topic: Help? Problems reading discs when booting up my Wii. (Read 9572 times)

GaMMa · « **on:** April 14, 2009, 09:45:58 PM »

I've been having issues with the Wii's disc drive. When I turn the console on with a game already inserted the console isn't recognizing there's a game in there. The game channel shows nothing is inserted. When I click the channel the GC/Wii discs spin, although I'm not sure if they do that when a game isn't inserted.

If I eject the disc and reinsert it nothing happens still. I've tried inserting other games to see if it was a bad disc, but it seems like the same issue occurs with any of the games.

The disc drive doesn't seem to spin up, so it's almost like the Wii isn't trying to read the disc. This issue seemed to crop up right after I installed the SD card update.

My workaround right now is to either unplug the Wii and turn it back on or turn the console on and off a few times. It's getting pretty annoying.

I've had my Wii for about 8 months now, no pets and I don't smoke. I doubt there's a lot of dust in there. Would this be a symptom of a dusty Wii? Anyone else have this issue? Should I call Nintendo or try the disc cleaner first?

TJ Spyke · « **Reply #1 on:** April 14, 2009, 09:57:00 PM »

Sometimes this happens to me. I just reset the Wii and it recognizes the disc.

Stratos · « **Reply #2 on:** April 14, 2009, 09:58:22 PM »

I'd go to Nintendo's tech support site about that. There are a number of people having this issue and they are working on a fix for it.

http://techforums.nintendo.com/nins/board/message?board.id=wii_tech&thread.id=24000

They recommend calling their support number: 1-800-255-3700 -- 6 AM to 7 PM, Pacific, seven days a week.

PS- This is the NoA branch.

Dirk Temporo · « **Reply #3 on:** April 15, 2009, 03:54:31 PM »

Just call them and send it in for repairs.

GaMMa · « **Reply #4 on:** April 15, 2009, 07:30:31 PM »

Just called Nintendo, they said they want me to ship the console to be repaired. It's still under warrenty until July so it'll be a free repair for me. Hopefully it isn't too long of a wait, the Wii has been my main gaming console for a while now (my Xbox 360 has been collecting dust).

I'll be using my DSi to fill my gaming needs while I wait.

Mop it up · « **Reply #5 on:** April 15, 2009, 07:52:45 PM »

I wonder if the laser lens needs a cleaning. That's the one thing I liked about the GameCube's design, that the lens could be cleaned easily without some hassle like sending your system off for "repair".

Stratos · « **Reply #6 on:** April 15, 2009, 09:06:20 PM »

Aren't there special 'discs' you can insert into your Wii that can clean in there? Or am I jumbling this up with the old cartridge cleaning kits?

TJ Spyke · « **Reply #7 on:** April 15, 2009, 09:08:15 PM »

I think something like that has come out in Japan, not America though (I could be mistaken).

Flames_of_chaos · « **Reply #8 on:** April 15, 2009, 09:16:00 PM »

Nintendo did release or are planning to release a Wii disc cleaning kit for around 10 dollars.

Mop it up · « **Reply #9 on:** April 15, 2009, 09:23:29 PM »

Well they should release a cleaning kit because it is a big concern of mine. A vacuum can only do so much.

UncleBob · « **Reply #10 on:** April 15, 2009, 09:27:08 PM »

The kit was released some time ago - I saw it in a GameStop about a month ago at least.

Buy Here.

Mop it up · « **Reply #11 on:** April 15, 2009, 09:32:54 PM »

Ha ha, I'll bet it was $15 at GameStop.

Awesome sauce, I'll have to get one of those. But not from GameStop!

GaMMa · « **Reply #12 on:** April 15, 2009, 09:42:24 PM »

I don't think my issue is because of dust. The disc drive isn't spinning up when the console turns on.

Actually I unplugged everything to flip the console over to look at the serial number. I just replugged the console in to write down what WiiWare/VC games I purchased and things seem to be working fine now. When I turn the console on the drive makes a DIRNT noise and it spins up and reads the game.

Now I'm having doubts about whether or not to send it off. Althought it's probably good to do it just to be safe..

Mop it up · « **Reply #13 on:** April 15, 2009, 09:58:49 PM »

If not now then at least do it before your warranty expires.

Is the system placed horizontal or vertical? There was once when my system made some serious clunk noises whilst it was placed vertically (even though it still loaded up and everything), and ever since then I've had it horizontal. After all, there's no need to defy the laws of physics.

GaMMa · « **Reply #14 on:** April 15, 2009, 10:51:17 PM »

I had mine vertical for the first 5 months I owned the console, but ended up switching it to horizontal due to space issues. I've had it that way for a few months.

I ended up having my problem again, so I just mailed it out through FedEx. Hopefully the turnaround time is fast.

BlackNMild2k1 · « **Reply #15 on:** April 15, 2009, 11:36:47 PM »

when i shipped mine in, i had it back in 5 business days. But i live in Cali which has it own repair center n LA.

GaMMa · « **Reply #16 on:** April 16, 2009, 05:43:06 AM »

Quote from: BlackNMild2k1 on April 15, 2009, 11:36:47 PM

when i shipped mine in, i had it back in 5 business days. But i live in Cali which has it own repair center n LA.

That's a pretty good turnaround time. I'm in Florida and they're having me ship it to New York so I'm guessing I'll see my console sometime late next week or early 2 weeks from now.

Did they keep all your saved data on the console? Nintendo made a note that they would try as I have WiiShop purchases on it.

BlackNMild2k1 · « **Reply #17 on:** April 16, 2009, 03:02:34 PM »

All my saves were in tact.
they did suggest that i back everything up onto an SD card though just incase
& as long as your Wii is tied to your My Nintendo account, you shouldn't have to worry about anything from the WiiShop channel.

BeautifulShy · « **Reply #18 on:** April 17, 2009, 06:48:59 PM »

Gamma I sent my Wii to Nintendo for this very problem on Monday got it back on Thursday. My saves are in tact. It works fine now.

Mop it up · « **Reply #19 on:** April 17, 2009, 09:51:15 PM »

Quote from: BlackNMild2k1 on April 16, 2009, 03:02:34 PM

they did suggest that i back everything up onto an SD card though just incase

The saves of games with an online mode can't be copied, and this is one example of why that's a bad thing.

GaMMa · « **Reply #20 on:** April 18, 2009, 12:23:21 AM »

Quote from: Maxi on April 17, 2009, 06:48:59 PM

Gamma I sent my Wii to Nintendo for this very problem on Monday got it back on Thursday. My saves are in tact. It works fine now.

Wow that's a really good turn around time. Did you send it out to replace the drive? How far from where you live did you send it to?

BeautifulShy · « **Reply #21 on:** April 18, 2009, 12:40:09 AM »

Quote from: GaMMa on April 18, 2009, 12:23:21 AM

Quote from: Maxi on April 17, 2009, 06:48:59 PM
Gamma I sent my Wii to Nintendo for this very problem on Monday got it back on Thursday. My saves are in tact. It works fine now.
Wow that's a really good turn around time. Did you send it out to replace the drive? How far from where you live did you send it to?

The problem with my Wii was that it couldn't read Wii disks but could read GC disks. I'm think it was sent up to Washington.I live in Southern California.Also I managed to get a overnight label for return so once they got done repairing it I got it back the next day.

BlackNMild2k1 · « **Reply #22 on:** April 18, 2009, 01:25:30 AM »

But they have a repair center in LA thats why you got your back so quick. You could of dropped it off in person and picked it up when it was done. Probably all in the same day if you wanted to. When I was on the phone with the guy at Nintendo he said if I lived close enough I could drop it off and probably get it back even faster.

BeautifulShy · « **Reply #23 on:** April 18, 2009, 02:23:31 AM »

Quote from: BlackNMild2k1 on April 18, 2009, 01:25:30 AM

But they have a repair center in LA thats why you got your back so quick. You could of dropped it off in person and picked it up when it was done. Probably all in the same day if you wanted to. When I was on the phone with the guy at Nintendo he said if I lived close enough I could drop it off and probably get it back even faster.

Oh I didn't know they had one in LA.Also I don't really have the means to go out to LA.

UltimatePartyBear · « **Reply #24 on:** April 20, 2009, 12:56:07 PM »

I'm curious whether you really got your Wii back or if they just copied the memory into a new one.

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Author Topic: Help? Problems reading discs when booting up my Wii. (Read 9572 times)