You know, you completely missed the point. I don't know if it was over your head or if you're just an idiot, or perhaps both, but you didn't even come close to making a worthwhile response.
I'm not pissed about lack of information. I'm pissed about how the lack of information is being delivered. I'm also pissed about how someone who is apparently high up at NOA is acting like a child.
I don't know if you understand this, but PR people are paid to do, well, PR. That's their entire damn job. They are the line between the faceless, secretive corporation and the public. So when they start acting like clueless jerks and not even attempting to be helpful, there's a problem, period. You're making up excuses for this woman because "she gets heckled and annoyed." I could understand that for, say, Miyamoto, Iwata, or other persons actively involved in development. That's their primary role. They are the ones who are allowed to be a bit more flippant, not the people they are paying to do the PR job to begin with.
That's like saying a bartender should fill up a glass half full because he's tired of people asking him to make them drinks.