Author Topic: I canceled my xbox live account and they tried to charge me anyway (Read 7123 times)

S-U-P-E-R · « **on:** August 12, 2006, 04:42:31 PM »

So I have an extra xbox live account I was trying to cancel before it automatically renewed. You actually can't cancel it through your xbox menu or the xbox live site, you have to call a live rep who then tries to talk you out of it. I told him I'm leaving the country and I already have another account, and he started asking if I wanted to give it to any friends or relatives. Jesus christ no!

So I cancel it. Over the phone. I get a cancel confirmation number, too.

Then I get this email a couple days later.

Quote
Dear Customer,

This mail is confirmation that you have successfully renewed your subscription to Yearly subscription to Xbox Live. This renewal goes into effect on Friday, August 04, 2006. Here is a description of the service:

We're glad that you've chosen to challenge your friends in the ultimate high-speed gaming arena, with access to downloads, tournaments, and exclusive features like your unique gamertag and friends list across every game. Your subscription to Xbox LiveTM covers 12 months of Xbox LiveTM service. For this subscription you will be charged $49.99 per year, plus applicable taxes. Unless you cancel your subscription before it ends, you will automatically renew to the currently selected renewal subscription type at the then current price, which is viewable in the Account Management section of the Xbox Dashboard. For information about cancelling your subscription and the refund policy for your subscription, please see http://www.xbox.com/live/accounts.

If you have any questions, please go to www.xbox.com/support or call Xbox Customer Support at 1 (800) 4MY-XBOX.
Thank you for using Microsoft Online Services!

The Xbox Live team.

O RLY

Quote
Immediate action required! Please read this entire notice carefully.

Dear Customer,

We have recently attempted to charge your Yearly subscription to Xbox Live service to the credit card on file for your account. Please accept this reminder that your credit card has passed its expiration date and needs to be updated. The following credit card is the current payment method on your billing account:

Credit card type: VISA

To help avoid possible interruption in your service(s), please update your credit card information.

To update your credit card information, go to the Xbox Dashboard, select Xbox Live, and then select Account Management and update your billing information. If you have any questions, please go to www.xbox.com/support or call Xbox Customer Support at 1 (800) 4MY-XBOX.
If you have already resolved this issue, please disregard this notice and accept our thanks.

Thank you for using Microsoft Online Services!

The Xbox Live team.

Owned

Flames_of_chaos · « **Reply #1 on:** August 12, 2006, 05:21:03 PM »

BURRNNNN. This is why when I get enough money for xbox live I'll just get one of those fancy subscription cards so I don't have to deal with those goons at microsoft.

UncleBob · « **Reply #2 on:** August 12, 2006, 05:27:31 PM »

Follow up e-mail:

Quote
Do Not Ignore! You must read this entire notice carefully and reply ASAP.

Dear Customer,

We have recently attempted to charge your Yearly subscription to Xbox Live service to the credit card on file for your account. We then attempted to notify you that your VISA card has expired. You have ignored any attempts to charge you for your next year of Xbox Live.

To help avoid possible interruption in your service(s) and your ability to live, please update your credit card information and submit your first born immedatly.

To update your credit card information, go to the Xbox Dashboard, select Xbox Live, and then select Account Management and update your billing information. If you have any questions, please go to www.xbox.com/support or call Xbox Customer Support at 1 (800) 4MY-XBOX.

To submit your child, please cram him or her head first into Controller Port #1.

If you have already resolved this issue, please disregard this notice and accept our thanks. If you have not, please do note that we will kill you.

Thank you for using Microsoft Online Services!

The Xbox Live team.

Caliban · « **Reply #3 on:** August 13, 2006, 12:05:30 PM »

Quote
Originally posted by: S-U-P-E-R
...I told him I'm leaving the country...

You're leaving the country(side), maybe he thought you were moving to the city, yes he could be that retarded.

Ceric · « **Reply #4 on:** August 13, 2006, 02:15:16 PM »

You must be leaving India he thought and moving to America. Because all those Tech Support people who are on the line with bad connections that could only really happen going overseas are operated out of Georgia USA. Thought you were using and allias country and you English has just gotten that good.

S-U-P-E-R · « **Reply #5 on:** August 13, 2006, 02:38:18 PM »

No. I made it very clear I was going to be in a different hemisphere. But that shouldn't matter anyway, I wanted my account canceled.

I just got my credit card bill and they figured out how to charge me anyway. I just called the credit card company and disputed the charge.

Flames_of_chaos · « **Reply #6 on:** August 13, 2006, 04:44:50 PM »

Well Super maybe you might invest in these from now on. http://www.amazon.com/gp/product/B000B9RI00/ref=nosim/002-0317837-9629645?n=468642

S-U-P-E-R · « **Reply #7 on:** August 13, 2006, 05:42:04 PM »

I think I'd rather just cancel my account like I'm trying to do. Hurrrrr

nitsu niflheim · « **Reply #8 on:** August 13, 2006, 06:03:15 PM »

I hate talking on the phone, so whenever I get around to getting a Xbox360 (when a game of substance comes out) I won't bother with Live!

wandering · « **Reply #9 on:** August 13, 2006, 06:42:54 PM »

We had a similiar experience back in the day, except replace 'xbox live account' with '30 day AOL free trial'. Good times, good times.

UncleBob · « **Reply #10 on:** August 13, 2006, 06:55:08 PM »

Dude, subscribe to CallWave then try to cancel...

KDR_11k · « **Reply #11 on:** August 13, 2006, 08:16:10 PM »

MS customer support probably draws from the lowest rungs of the educational ladder, the kind that doesn't even know there are other countries besides the USA.

Ceric · « **Reply #12 on:** August 14, 2006, 06:45:23 AM »

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Originally posted by: KDR_11k
MS customer support probably draws from the lowest rungs of the educational ladder, the kind that doesn't even know there are other countries besides India.

The ones that do are Silver support

. In all seriousness though you can get some really knowledge people with MS support on the corporate side.

Rhoq · « **Reply #13 on:** August 14, 2006, 06:58:32 AM »

Quote
Originally posted by: Lord_die_seis
when I get enough money for xbox live I'll just get one of those fancy subscription cards so I don't have to deal with those goons at microsoft.

You will still need a credit card to activate your Live account.

vudu · « **Reply #14 on:** August 14, 2006, 09:53:47 AM »

So why do you have more than one Live account?

KDR_11k · « **Reply #15 on:** August 14, 2006, 08:08:51 PM »

You will still need a credit card to activate your Live account.

Which might explain why i wasn't that successful outside of the US.

SixthAngel · « **Reply #16 on:** August 14, 2006, 08:21:33 PM »

I have to cancel my live account soon. I am not looking forward to these problems.

While I enjoyed playing on Live when I look back I see what a waste of money it was. I shouldn't have settled for having to pay because the games played just like PC games except they cost money. I just hate the principle of paying money that I shouldn't have to. What does MS do with the money from Live, pay off the huge losses they make selling consoles?

Ceric · « **Reply #17 on:** August 15, 2006, 03:41:10 PM »

They probably invest it into infrastractures costs. (Live and general Internal.)

BranDonk Kong · « **Reply #18 on:** August 15, 2006, 04:33:04 PM »

You should have used a subscription card.

Flames_of_chaos · « **Reply #19 on:** August 15, 2006, 04:59:28 PM »

Well Rhoq on 360 you have the option of credit card payments or just buying a prepayed subscription card for xboxlive.

News:

Author Topic: I canceled my xbox live account and they tried to charge me anyway (Read 7123 times)