Gamestop sucks. I remember asking about the free art book offer for reserving Tales of Symphonia (hey, I like Kosuke Fujishima, Belldandy for the win)
Me: I read about this offer online about getting a free art book for reserving Tales of Symphonia.
Gamestop employee: WE HAVEN'T RECEIVED ANY SPECIAL ITEMS YET!
Me: I... I know. They usually come when I buy the game, but I just wanted to know if this store is doin...
Gamestop employee: WE HAVEN'T RECEIVED ANY SPECIAL ITEMS YET!
I found out a couple months later from someone who used to work at a Gamestop that employees normally take the bonus swag for themselves regardless of reserving this or that. They take it for the hell of it because it's worth something. Maybe it was just that one store, but I wouldn't put it past the Gamestop corporation as a whole. I've met ONE nice Gamestop employee and I only saw him once ever. He probably quit or got eaten by the other employees for not being a total douche. It's almost like being employed at Gamestop makes you an a-hole, whether it's an immediate effect or a gradual progression.