Author Topic: DS Lites cracking (Read 17215 times)

Aussiedude · « **Reply #25 on:** July 17, 2006, 11:30:05 PM »

Nintendo service, at least in Australia, is pathetic, if not non-existant. Thats why im touchy on this topic. Ive already had to pay $55 AUD to repair my DS-Phat due to a crack in the circuit board on the touch screen that was not my fault (Anything to do with the touch screen not covered by warrenty, wear and tear item), plus wait 2 months for my gamecube to come back from repair (stuck eject button). Actually it never came back, K-Mart gave up with them and gave me a new one. This is now why I purchase all hardware from EB, who swap it on the spot and as they say "Let management deal with Nintendo (they have had problems to)".

This poor service is not an isolated incident, Nick wo writes for rev-europe sent his DS in with some stuck pixels, only to discover that the repair center "could not see them" and charged him $25 AUD for this. He sent it back with a diagram of where the pixels were in which case they admittred it, changed the screen and refunded the $25.

This poor service is one reason why Nintendo is doing poorly in Australia. Sony service is excellent (even though there hardware is not reliable) according to my friends, and my manager friend at EB states Microsoft service for the XBOX is also excellent here.

If you read the reports, you will find that once the crack gets large, the screen does not lock in place and some wobble. With that said I have no crack in my hinge whatsoever. I dont abuse it but I dont handle it with kid gloves.

Infernal Monkey · « **Reply #26 on:** July 17, 2006, 11:37:48 PM »

These goons are probably slamming the damn thing open and shut with extreme force in a rush to play Big Mutha Truckers and Elf Bowling. Mine's fine, and I don't really treat it like a princess fairy.

KDR_11k · « **Reply #27 on:** July 18, 2006, 01:44:13 AM »

Looks like the tiny "cracks" on the top of the GC.

matt oz · « **Reply #28 on:** July 18, 2006, 06:15:34 AM »

Elf Bowling!!!!

Bloodworth · « **Reply #29 on:** July 18, 2006, 07:57:14 AM »

Interesting, I noticed the crack in mine last week, but attributed it to the DS falling on the floor when someone tripped over the charger cable. Mine's quite a bit wider, but it really doesn't look like it's going to cause any problems at this point. I imported too, so there's no way to get it replaced. Nintendo mentioned that they were having trouble with the plastic in manufacturing, which contributed to the shortages in Japan.

Pale · « **Reply #30 on:** July 18, 2006, 08:14:18 AM »

I was playing with mine and I'm starting to wonder if opening the ds past it's happy point could be causing this.

I don't ever do that, but I know plenty of people who do. I did it once on mine and it seemed like it was adding tension there...

Just a thought.

nitsu niflheim · « **Reply #31 on:** July 18, 2006, 10:06:35 AM »

If it bothers you too much, just apply a drop of super glue to the crack (assuming super glue doesn't melt and eat the plastic) and voila! crack fixed.

cubist · « **Reply #32 on:** July 18, 2006, 11:01:57 AM »

I bought my DS at launch and I don't see anything. Those free cases from E3 are being put to good use.

Hocotate · « **Reply #33 on:** July 18, 2006, 12:16:12 PM »

Sounds like Sony fanboy lies. They are trying to show that their PSP isn't the only thing that breaks.... Too bad it's still the only one.

Aussiedude · « **Reply #34 on:** July 18, 2006, 02:49:21 PM »

Well it had to happen. Nintendo Australia are charging $25 just to even look at this problem and provide a quote of how much to fix it (ie NOT coverered under warrenty) according to one of the forums I read, Joystic I think.

UncleBob · « **Reply #35 on:** July 18, 2006, 06:44:29 PM »

Out of my four co-workers who have DSLites, one is cracked (I checked), one says his isn't cracked (I haven't checked) and I haven't talked to the other two yet.

GoldenPhoenix · « **Reply #36 on:** July 18, 2006, 07:53:52 PM »

Quote
Originally posted by: UncleBob
Out of my four co-workers who have DSLites, one is cracked (I checked), one says his isn't cracked (I haven't checked) and I haven't talked to the other two yet.

Well if it is indeed true this crack can end up affecting how the hinge works, I am going to have to go with Aussie when it comes to replacing them. If it remains purely a cosmetic problem I'm with Nintendo.

Requiem · « **Reply #37 on:** July 18, 2006, 08:39:37 PM »

So I read something interesting.

Supposedly Nintendo is telling America (I have no clue about the other countries of the world) that they can send it in and replace it for free (as long as the problem is covered under warranty -- which I would assume it is).

So, Aussiedude -- I think Nintendo just hates Australia...

Aussiedude · « **Reply #38 on:** July 19, 2006, 12:02:19 AM »

Quote
Originally posted by: Requiem
So I read something interesting.

Supposedly Nintendo is telling America (I have no clue about the other countries of the world) that they can send it in and replace it for free (as long as the problem is covered under warranty -- which I would assume it is).

So, Aussiedude -- I think Nintendo just hates Australia...

Growing list of Cracked DS-Lites, add yours here List of Cracked DS-Lites

If you read what Nintendo stated they said if it was a manufacturing defect, as they have not admitted a defect you have to pay. In any case, for any fault Nintendo Aistralia try and get $25 dollars before they even look at ANY fault, else they just dont return the unit. Thay makes it very easy for them to say Its not covered under warrenty, give us $55 to fix it or they keep the $25 dollars and say "here's your faulty unit back, have a good day".

In my experience they are the WORSE company ever for customer support in Australia.

Quote
15. Well, I tried today to return my DS to the EB Games where i purchased it one month and 6 days ago. They told me that because it was older than one month i'd have to take it up with Nintendo (Australia).

Problem with that is they want me to spend cash $25 to get the thing looked at before they'll even quote on a repair...

Nintendo Australia haven't been the greatest of organisations in this area over the last few years - here's hoping they are a bit more willing this time around

Source

Athrun Zala · « **Reply #39 on:** July 19, 2006, 08:06:09 AM »

it's odd, but it seems that it's only happening with the white version.....

NinGurl69 *huggles · « **Reply #40 on:** July 19, 2006, 08:44:47 AM »

gEEZ, what a horrible piece of hardware. Mario can't save it now.

Louieturkey · « **Reply #41 on:** July 19, 2006, 11:06:17 AM »

I checked mine and it is not cracked. I haven't checked my wife's DSL yet.

vudu · « **Reply #42 on:** July 19, 2006, 11:28:26 AM »

Your wift has DSL? BnM would be proud.

Ceric · « **Reply #43 on:** July 19, 2006, 12:39:47 PM »

Quote
Originally posted by: Professional 666
gEEZ, what a horrible piece of hardware. Mario can't save it now.

Editted to what immediately popped into my head when I read that. I've noticed its only the white ones to. Might be a bad line or batch. Nintendo will probably investigate to see what's gotten off.

Aussiedude · « **Reply #44 on:** July 19, 2006, 01:59:17 PM »

Quote
Originally posted by: Requiem
I don't see how the crack in the hinge effects how you play your DS. By Just looking at the lite, you can tell that that part of the hinge isn't important, and by no means an "epidemic."

You can still play it just fine, and the crack won't mess up your hinge.

So using your logic if you bought a brand new car and the dashboard developed cracks or the paint tarnished then HEY, NO PROBLEM, they dont need to fix it as it doesnt affect my ability to drive the car!

Toooooooooooooooo many fanboys talking crap here.

I can only hope Nintendo DOES NOT fix it and it ends up on the Judge Judy show, that will be a classic worth keeping foreverrrrrrrrrrrrr.

Hocotate · « **Reply #45 on:** July 19, 2006, 02:55:06 PM »

This is not a real problem, Sony fanboy lies.

Athrun Zala · « **Reply #46 on:** July 19, 2006, 03:35:05 PM »

in all seriousness though, this ISN'T epidemic

if it were, we would've heard about it long ago (remember that the DSL launched in Japan in MARCH....)

GoldenPhoenix · « **Reply #47 on:** July 19, 2006, 03:44:01 PM »

Quote
Originally posted by: Aussiedude
Quote
Originally posted by: Requiem
I don't see how the crack in the hinge effects how you play your DS. By Just looking at the lite, you can tell that that part of the hinge isn't important, and by no means an "epidemic."

You can still play it just fine, and the crack won't mess up your hinge.

So using your logic if you bought a brand new car and the dashboard developed cracks or the paint tarnished then HEY, NO PROBLEM, they dont need to fix it as it doesnt affect my ability to drive the car!

Toooooooooooooooo many fanboys talking crap here.

I can only hope Nintendo DOES NOT fix it and it ends up on the Judge Judy show, that will be a classic worth keeping foreverrrrrrrrrrrrr.

Depends how big that crack is, if it is DS Lite size (the system itself is miniscule in price compared to a car so this comparison is a bit flawed, it is like comparing apples to oranges) with a small "crack" then I dont' think it would warrant a recall. Perhaps they should try to correct the problem in the future, but recall should not be required.

P.S. It appears that NOA will indeed replace the cracked hinge DS Lites. At least that is what I got from reading some posts at Gamefaqs, and since that is the case I'll probaly take advantage of it (Hey I may not think they NEED to fix it for free but I'll take advantage of it if they do!).

Avinash_Tyagi · « **Reply #48 on:** July 21, 2006, 01:52:04 PM »

Nintendo offeres to repair the DS lites for free if its due to manufaturing error

Kotaku.com

Bloodworth · « **Reply #49 on:** July 21, 2006, 05:38:44 PM »

Quote
Originally posted by: Athrun Zala
it's odd, but it seems that it's only happening with the white version.....

Nope. Mine is Navy. The crack is in exactly the same place, so it's definitely a defect in manufacturing.

News:

Author Topic: DS Lites cracking (Read 17215 times)