At my store we are fully aware of the online being broken. We get random orders from the internet for Seattle even though we are an hour away from there. From what I hear the online interface is clunky and unintuitive so I encourage you all to complain to corporate about that. The more people who complain, the more likely they will change it. Dominos has an easy online system, why not us?
You can order carry out online because people do it all the time at my store. I'll ask them about the experience and see if I can get back to you on that matter.
Yeah, the wording can be misleading. The funny thing is in our area the system did the update wrong and it didn't charge extra for extra cheese and double toppings. But they changed that now. One of the other shift managers had to pause the TV comercial just to find the fine print that said all that. Also, as a heads up, the promo is supposed to last till some time in March. They keep extending it.
Aw man, Pizza Hut quality has really went down hill. I ordered extra sauce, double cheese, hardly any sauce, hardly any cheese.
That just means the store you order from sucks and doesn't follow specs. You ask for it at my store and you get your extra goodies because our make crew rocks. Our lead make person can do the work of 3 average workers at once. She's that fast and everything she makes looks amazing. Calling the 1-800 complaint number or responding online gets a stores attention really fast. I got a guy who called the store yesterday asking for the 800 number because of an incident earlier that day before I got there and he didn't want to deal with store level people anymore and a fax from the region supervisor regarding the complaint came into our store a few hours later. 800 line complaints are typically viewed as very bad in a lot of stores because the higherups think you fail utterly if someone doesn't get their problem solved and called that number.
In summary: 800 complaint = epic fail.
what about emailing thru the site? oh wait, that was dominoes nevermind. I once wrote two angry emails because two seperate franchise locations told me they couldn't deliver pizza on a friday night because "they ran out of pizza" lol. I woulda been okay with it if there weren't incredibly rude and nasty about it on the phone though.
It can happen. More commonly in stores with poor management but even the better ones can be caught off guard. Especially with the newer requirements about throwing out dough sooner and also scaring the management to not make extra even though the cost to throw out unused dough is marginal versus turning down customers who want something. This is a strong point of contention I have with the corporate policy because it places us managers in a damned if you do-damned if you don't state. Make extra dough and throw it out (and get yelled at) or tell a customer we are out of product. Though rarely is a store out of EVERYTHING and I would venture to guess they are just being lazy and giving up. There are still buffalo wings and thin crust pizza (thins come pre-packaged and just have to be thawed 1st which doesn't take long, and you typically don;t run out of those unless the person doing inventory sucks). We are constantly watching the dough and making more ASAP when it starts running low.
Though last night was a nightmare because our store manager screwed us over. Since Saturday was dead she cut the prep plan in half for Sunday without considering the big games that are determining the Superbowl were on that day. I walked in early to check my schedule, helped out a bit because of how busy it was, then got called back in early because they were running out of everything and it was only 3PM! Though me (I am the Sunday closing manager) and the opening manager got to grill the boss for it good. The opening manager called her and chewed her out for doing all for that and forced her to come in and help us deal with the extra business.
Topic: New Forum Game - Be a Narc for Unclebob (Read 9755 times)
