So I know reality TV isn't real to its core and embellishments are taken to improve the palp of the content. With that being said, I used to work at a place called
Forman Mills for like 10 years and I know the inner working pretty well. (it's pretty much Ross/Burlington Coat Factory/ Marshalls)
Guys, this dude Rick Forman was the King of the douchebags while I worked there. I worked in the store and at the corporate offices from time to time and I would just marvel at just how he felt he could talk down to anybody* he wanted. (He never talked down or yelled at black guys cause he thought he'd get his ass whooped and he was right)
Long story short, all the stuff on tv he seemed so shocked about was all his own policies and procedures. This MF had the nerve to be shocked that his register system is out of date(its running a ver. of DOS 3.1 still, in 2015) when I was in the meeting with him in like 09 where the VP told him that he's loosing money to shrink in blahs blah blah....LIES, ALL LIES! I'm watching this show like "bitch please". Hopefully he keeps his promise to the folks that work there but I'm dumb for thinking that it's not just an elaborate PR stunt!
(he came in the store one day, through a rack of sweaters across the sales floor,while the store was open in front of customers and said "Don't fix that ****, just sell it")
http://www.cbs.com/shows/undercover_boss/video/3fgoqEOAKM27Z0VEdeKZofaoqUGV7_9V/undercover-boss-forman-mills/