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Nintendo Reportedly Taking Action On Joy-Con Drift Issue

by Bryan Rose - July 23, 2019, 5:25 pm EDT
Total comments: 5 Source: VICE Games

Nintendo reportedly is set to take action through free repairs without proof of warranty.

Nintendo is taking steps to solve the Nintendo Switch “Joy-Con drift” issue, according to internal documents.

The steps being taken, according to documents obtained by VICE Games, include instructing customer service to issue repairs for affected Joy-Cons “at no-charge”.

Additionally, customers will “no longer be requested to provide proof of purchase for Joy-Con repairs” and won’t require confirmation of the hardware’s warranty status. Customers will also be able to receive refunds from previous paid Joy-Con repairs.

“Joy-Con drift“, an issue in which the analog sticks on Joy-Cons move objects on the screen, has gained attention following a Kotaku article that detailed the issue. Nintendo later released a response to the article, saying “We are aware of recent reports that some Joy-Con controllers are not responding correctly. We want our consumers to have fun with Nintendo Switch, and if anything falls short of this goal we always encourage them to visit http://support.nintendo.com so we can help."


Time to get all my Joy Con fixed!  ;D

ShyGuyJuly 23, 2019

Good for them.

pokepal148Spencer Johnson, Contributing WriterJuly 23, 2019

I guess you could say their position on the matter has drifted.

EnnerJuly 24, 2019

Good. Fix your shit!

Ian SaneJuly 24, 2019

Nintendo has a pretty good track record for having reliable hardware.  Their reputation is miles ahead of Sony and MS on this.  In my own personal business experience what really matters with your customers isn't that you never mess up, because no one is perfect, but how you respond to your mistakes.  If you otherwise have a good track record the occasional slip up is accepted provided it wasn't intentional and you own up to it and make it right.  Nintendo is typically good at this stuff but they goofed up so they should admit to it and fix it, which they now are.  Better to have made a mistake and fixed it than to try to hide it and gain the reputation of trying to screw your customers.

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