geez. thats one of the many reasons why i hate dealing with those reps. i hate the stupid run-around bs they give you. i have a $250 mp3 player i bought last feb that doesnt work all that well and i cant do anything about it becuase of the same runaround bs.
first they tell me to take it to the store i bought it from where they would honor my exchange, and this was during the NY Metro strikes (buses and subway lines) so i had to take a train from my crappy town to grand central station and WALK what felt like half of manhattan to get to the j&r music store to find out that they couldnt return or exchange it. this is after calling a day prior so i wouldnt have to waste my only day off from work taking the journey to get there. on the walk back to grandcentral station i try to call up the manufacturers of the mp3 player and get put on hold repeated times by different people until the call ended because a lack of a signal.
then when i get home, tired and aching i have to come online and email these people who reply back a WEEK later with suggestions on how to fix my problem. none of it worked and after repeated emails with several similar replies of trouble-shooting tips, i finally get one saying "fax your receipt and a short description of the problem to this number."
problem is i dont have acces to a fax machine, i email back and let them know and am told to call a number for help an again, more run around. one rep passes me off to another, off to another, and off to another, with multiple holds in between and get no straight answers. i gave up. f-that s-it