So found the place, A lot easier to find NST & Digipen before finding the Customer Service area.
Area isn't bad, small but the upkeep is good. They wouldn't bother to fix my Nintendo DS which has a shorted microphone (after using the Turtle Beach headset on it - the internal one stopped working). They said they'd only replace the sucker - a $75 cost. Oh well. Area wasn't big, but they had a lot of old merchandise lying around and DS/Wii/Starlight? on display to play. Along with some accessories to buy.
Besides that I actually found it to be better than the Microsoft Visitor Center next door which suffered from what I call "Carousel of progress syndrome" ... Flight simulator *98* was one of the later things on display - um yeah

Besides that it felt like walking into any bestbuy, with computer setup to let you try out different windows apps... and an area to play some XBox360 games (which was "new" according to the front desk). They also had some EyeToy knockoff on display.
And the MS store is worthless if you are not an employee. Which I wasn't.