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Nintendo Gaming / Re: 3ds scratching itself
« on: June 16, 2011, 07:53:40 AM »
I am completely and utterly disappointed with Nintendo, they're dropping the ball on this issue big time. I emailed Nintendo support regarding this issue, and below is there response. I have yet to call them but I assure you I plan on doing so. But to tell people outright that "this is not a design flaw" is just absolutely ridiculous. I've been a long time supported of Nintendo, having owned every system with the exception of the Game Boy Color, but they're really not handling this issue right.
"Hello ****,
Thanks for contacting us. I can certainly understand how frustrating this must be for you. Since you’re seeing scratches on the upper screen of the Nintendo 3DS that cleaning did not resolve, we want to speak to you. While I can't say for certain what is causing the issue, I assure you that this is not a flaw in the design of the Nintendo 3DS.
At your earliest convenience, please contact Nintendo's Consumer Service Department by calling 1-800-255-3700 any time between 6:00 a.m. and 7:00 p.m. Pacific Time, seven days a week. In order to speed things along, make sure to have your system with you when you call.
Sincerely,
T. J. Geise
Nintendo of America Inc.
Nintendo's home page: http://www.nintendo.com/ "
"Hello ****,
Thanks for contacting us. I can certainly understand how frustrating this must be for you. Since you’re seeing scratches on the upper screen of the Nintendo 3DS that cleaning did not resolve, we want to speak to you. While I can't say for certain what is causing the issue, I assure you that this is not a flaw in the design of the Nintendo 3DS.
At your earliest convenience, please contact Nintendo's Consumer Service Department by calling 1-800-255-3700 any time between 6:00 a.m. and 7:00 p.m. Pacific Time, seven days a week. In order to speed things along, make sure to have your system with you when you call.
Sincerely,
T. J. Geise
Nintendo of America Inc.
Nintendo's home page: http://www.nintendo.com/ "
