I am citing my own numbers based on fixing these consoles for the past two years. Unless a normal failure rate is the majority of consoles, then I don't accept that "normal" failure rate. If anyone wants proof for SONY's $50 fee and console stealing, enter your serial number on their repair page and see for yourself. No, I am not including Jasper consoles, since those are virtually immune to the hardware failure that the 3 previous revisions are, same with the Slim PS3 in regards to the YLoD. Those numbers also are based on manufacturer repairs - which Microsoft covered for 3 years, and SONY covered for only 1 year, so of course the repairs by the manufacturer make Microsoft's numbers look a lot higher. I've never had a single customer tell me they had paid SONY's ridiculous $150 out-of-warranty fee for the YLoD, but a very large percentage of them said that they had it fixed under warranty, and another large percentage said that the console has been sitting in the closet for years, and they had already bought a replacement.