3894
« on: March 06, 2006, 10:41:01 PM »
I had a fantastic experience with Nintendo customer service recently. There was an....accident....recently, and, well, here's how my phone call went:
Recording: Thank you for holding. This call may be monitored by quality assistance personel.
Then, an older woman came on...
Nintnendo: Nintendo customer service. How may I help you?
me: Ah, yes. I have a GameBoy micro? And it was chewed up by a dog. And I was wondering what you'd reccomend.
Nintendo: (Laughs) Well, um, that depends how badly it was damaged. You can get it repaired, they'll fix what they can, but if it's in tiny pieces...
me: Well, it's still in one piece. There are tooth marks on the battery, and the front cover, and the area around, the, ah, what's it called, microphone jack, that's pretty damaged. The cover's pretty much destroyed.
Nintendo: Okay. When did you purchase the unit?
me: Well, around, I guess it was around Christmas time.
Nintendo: That's within a year. The normal repair fee is 60 dollars, but since you bought it within a year, there's a ten dollar discount. Would you like to get it repaired?
me: Um, yes, but...it's a special, it's the special famicom edition, will that be a problem?
Nintendo: They'll replace or repair any damaged parts that they can. If it's a special editition, they'll use special edition parts.
me: Okay, then. And how much is this costing?
Nintendo: The total is fifty-five fifty.
me: That includes shipping, and the discount?
Nintendo: Yes.
me: And what are my payment options?
Nintendo: You can pay with a credit card now, or include a check or money order with your shipment.
me: Alright. I'd like to get it repaired.
Nintendo: Okay, what's your location?
me: Montana. Springfield.
Nintendo: Let me just check the repair options......okay. What's going to happen is that we'll send you instructions and packaging material and then you'll send in the unit to be repaired. We have a deal with UPS. What's your name?
me: *gives name*
Nintendo: And your address?
me: *gives address*
Nintendo: And how would you like to pay?
me: I think I'll, I think I'll write a check. What was the total, again?
Nintendo: Fifty-five fifty.
me: Okay. So I'll just, where am I sending this, again?
Nintendo: We'll send a letter with all of the instructions you need.
me: Okay. So, I'll just wait for that, then. Is that it?
Nintendo: That's it. You'll receive that letter shortly.
me: Thank you very much. Goodbye.
Nintendo: Thank you, bye.
*click*
I got the micro back a bit more than 2 weeks after that phone call. They replaced the whole unit.
Now, I've got to call Sony and see if they'd be willing to do the same thing for a damaged psp.....