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Community Forums => General-3 => Topic started by: Bloodworth on March 06, 2006, 04:51:51 PM

Title: The brilliant world of voice recognition
Post by: Bloodworth on March 06, 2006, 04:51:51 PM

So, I had to call SBC/AT&T today about an ongoing billing flub caused by Sprint.  Anyways, they've decided to abandon pushing buttons in favor of the more "user friendly" voice recognition computer operators.

STUPID COMPUTER: "To get started, say or enter your phone number"
BLOODWORTH: *types in
STUPID COMPUTER "It will be easier to help you if you give me your phone number."
BLOODWORTH: *types again
*repeat until I scream "operator"

STUPID COMPUTER "To find someone that can help you, please say what you need in a few words" *gives examples
BLOODWORTH: "Unauthorized charges?"
STUPID COMPUTER: "I'm sorry I didn't understand.  Try..." gives more examples
BLOODWORTH: "Unauthorized charges.... wait - Billing"
STUPID COMPUTER: "Ok, service.  Would you like to add service or cancel service? You can also say 'none of the above'"
BLOODWORTH: "None of the above"
STUPID COMPUTER: "Ok, New Service.  I'll connect you now"

Title: RE:The brilliant world of voice recognition
Post by: S-U-P-E-R on March 06, 2006, 06:10:02 PM

I would have surely said "blood and darkness" by that point

Title: RE: The brilliant world of voice recognition
Post by: Bill Aurion on March 06, 2006, 06:16:44 PM

Maybe if you said "I'd like to add service" it'd do "none of the above"!

Title: RE: The brilliant world of voice recognition
Post by: wandering on March 06, 2006, 07:07:10 PM

ahaha.

I think, though I know this might sound crazy, that at&t's phone line might be made more 'user friendly' if they connected you with a real person right away.

Title: RE:The brilliant world of voice recognition
Post by: animecyberrat on March 07, 2006, 06:19:56 AM

I have SPrint and all yo have to do to talk to someone is say Representative as soon as the voice starts talking and boom your there.  

Title: RE: The brilliant world of voice recognition
Post by: TMW on March 07, 2006, 05:16:15 PM

Yeah...every now and then, I'll hear my mother in the other room screaming OPERATOR into the phone.

And she's positive that closed captioning is done by voice recognition.  

Title: RE: The brilliant world of voice recognition
Post by: Invincible Donkey Kong on March 07, 2006, 07:01:00 PM

I hate computer-operated machines like that because it's just not very satisfying to kick a computer's ass.

Title: RE: The brilliant world of voice recognition
Post by: wandering on March 07, 2006, 07:04:49 PM

So, you hate Nintendo's computer-operated answering service?

Title: RE: The brilliant world of voice recognition
Post by: Invincible Donkey Kong on March 07, 2006, 07:16:01 PM

I hold no bias towards Nintendo's answering service.  All computer-operated machines are the same.