Topic: NOA Is Here to Help!

[TheYoungerPlumber]

Nintendo of America touts its legendary customer service department.

Did You Know?

Santa Delegates to Nintendo's Consumer Service Department

Santa has a good gig. You'll notice that once he leaves his packages, he doesn't stick around to help you figure out how to work or play all your new gifts. Fortunately, Nintendo is here to help. During "Crunch Week," the week between Christmas and the new year, the Consumer Service Department at the Nintendo of America headquarters in Redmond, Wash., receives an explosion of inquiries. Consumers can ask questions about everything from details about cool new games like Metroid(R) Prime 2 Echoes for Nintendo GameCube(TM) or Final Fantasy(R) I & II: Dawn of Souls for Game Boy(R) Advance SP, to how to operate new Nintendo game systems like the Nintendo DS(TM) they received for the holidays.

During an average week, Nintendo responds to about 37,500 phone calls, 7,500 e-mails and 500 letters. But during the last week of December, the Consumer Service Department at Nintendo handles 90,000 inquiries. Here are a few fun facts about the department:

    --  As many large companies outsource their consumer-service jobs         overseas, Nintendo serves consumers via in-house game-play         counselors, consumer service representatives and online         staffers. The Consumer Service Department at Nintendo         increases its staff more than 60 percent during the peak of         the holiday season.

    --  Consumers get responses from real-live game experts. Game-play         counselors have access to a vast library of information         regarding more than 3,300 video games for all Nintendo systems         at their fingertips.

    --  Since the department began in 1985, Nintendo has helped more         than 78 million people by phone and more than 3.2 million         people through e-mail and letters.

Contact Nintendo Consumer Service at (800) 255-3700 or visit www.nintendo.com. Representatives are available seven days a week, 6 a.m. to 7 p.m. (Pacific Time).

[nickmitch]

I call "Crunch Week" "Kwanzaa."

[I2o[G]uE^TacT-X]

Quote
Originally posted by: PGC NewsBot
--  Since the department began in 1985, Nintendo has helped more         than 78 million people by phone and more than 3.2 million         people through e-mail and letters.

That's not necessarily a good thing.
 

[NWR_Lindy]

That's about 4.06 million calls/emails a year.  Not bad for a company as big as Nintendo.  Also consider the fact that 40% of those calls were probably 6-year-olds wondering where their mommy was.

silks

[Pale]

Heh, these are the same people that they used to have 900 numbers for back in the day.  When I was little being a Nintendo Game Counselor was my dream job...  =P

[Kulock]

Every experience I've had with Nintendo's Customer Service has been good. They're generally very intelligent, and very honest. Even via e-mail, the responses aren't just canned trite, but actualy feel like personalized responses to your specific question(s). They're really a rarity anymore.

[VideoGamerJ]

Boasting their support is completely acceptable in my opinion, I've had nothing but good support from them, whether it be my old GameCube which couldn't read disks anymore and was past warranty but still got repaired (actually, they sent me a new GameCube) or my GameBoy Advance SP which my friend dropped. I've had excellent support and have not had to pay a dime to get anything repaired from them, infact they say that I should expect my product returned in at least 2 days, or something like that, but I actually got it back in a day.

Where as Microsoft, my warranty is expired a month and my Xbox which I hardly use cannot read games, they tell me it will be an 80 dollar fee + shipping.

[Felis Demens CCXXI]

Considering the fact that their products are better engineered than that other company whose new product is plagued with problems, their excellent tech support is a very pleasantly handy afterthought.