Gaming Forums => General Gaming => Topic started by: joeamis on April 20, 2004, 05:00:02 PM
Title: Customer Service Stories (any console)
Post by: joeamis on April 20, 2004, 05:00:02 PM
This is to share customer service encounters you've had with various companies, namely game consoles. I'll make it short and sweet if I can.
I bought my PS2 in March of 2001, after about a year it stopped playing any cd-rom games, only played dvd's. Then it stopped loading dvd's by itself so you had to use the bowser. Then in February of this year I got Champions of Norrath and it worked sometimes, then it stopped working at all, THEN the PS2 only read a few of the dvd games I owned. So I called Sony CS about it and after a long time on the phone they agreed to waive the repair fee. They said it would take 15-20 days after the technician received the console. So I sent it out, and after about 1.5 weeks (not bad) it came back in the mail. The paper included said some parts were replaced. I plugged it in and not one thing was changed, it still read the same few games and not anything else. So I called up Sony again and yelled at them, and asked to talk to their "superior" and she agreed to send me a refurbished system in exchange for my PS2. So I sent it out in the mail again and after about a week, another PS2 came to me. I tried it and it works without flaws, reads all discs and boots them up right away. I also received a new AC adapter wire, AV cables, and a controller. Not bad for shipping & handling costs twice.
So, that's how your experience may result with Sony CS... I read that Nintendo CS takes a similar amount of time, unless you want to pay extra and have it repaired in less than a week. I also must say I asked for the AC, AV, and controller and they agreed to it! So do whatever you can when it comes to CS. Anyone have a story about their experience, particularly Nintendo?
Title: RE:Customer Service Stories (any console)
Post by: S-U-P-E-R on April 20, 2004, 05:17:11 PM
One time I was violently penetrating my PS2 with a butter knife trying to get it to play imports, and I broke it! And they wouldn't fix it for free! Ahahahahah! Oh wait