Gaming Forums => Nintendo Gaming => Topic started by: GaMMa on April 14, 2009, 09:45:58 PM
Title: Help? Problems reading discs when booting up my Wii.
Post by: GaMMa on April 14, 2009, 09:45:58 PM
I've been having issues with the Wii's disc drive. When I turn the console on with a game already inserted the console isn't recognizing there's a game in there. The game channel shows nothing is inserted. When I click the channel the GC/Wii discs spin, although I'm not sure if they do that when a game isn't inserted.
If I eject the disc and reinsert it nothing happens still. I've tried inserting other games to see if it was a bad disc, but it seems like the same issue occurs with any of the games.
The disc drive doesn't seem to spin up, so it's almost like the Wii isn't trying to read the disc. This issue seemed to crop up right after I installed the SD card update.
My workaround right now is to either unplug the Wii and turn it back on or turn the console on and off a few times. It's getting pretty annoying.
I've had my Wii for about 8 months now, no pets and I don't smoke. I doubt there's a lot of dust in there. Would this be a symptom of a dusty Wii? Anyone else have this issue? Should I call Nintendo or try the disc cleaner first?
Title: Re: Help? Problems reading discs when booting up my Wii.
Post by: TJ Spyke on April 14, 2009, 09:57:00 PM
Sometimes this happens to me. I just reset the Wii and it recognizes the disc.
Title: Re: Help? Problems reading discs when booting up my Wii.
Post by: Stratos on April 14, 2009, 09:58:22 PM
I'd go to Nintendo's tech support site about that. There are a number of people having this issue and they are working on a fix for it.
They recommend calling their support number: 1-800-255-3700 -- 6 AM to 7 PM, Pacific, seven days a week.
PS- This is the NoA branch.
Title: Re: Help? Problems reading discs when booting up my Wii.
Post by: Dirk Temporo on April 15, 2009, 03:54:31 PM
Just call them and send it in for repairs.
Title: Re: Help? Problems reading discs when booting up my Wii.
Post by: GaMMa on April 15, 2009, 07:30:31 PM
Just called Nintendo, they said they want me to ship the console to be repaired. It's still under warrenty until July so it'll be a free repair for me. Hopefully it isn't too long of a wait, the Wii has been my main gaming console for a while now (my Xbox 360 has been collecting dust).
I'll be using my DSi to fill my gaming needs while I wait.
Title: Re: Help? Problems reading discs when booting up my Wii.
Post by: Mop it up on April 15, 2009, 07:52:45 PM
I wonder if the laser lens needs a cleaning. That's the one thing I liked about the GameCube's design, that the lens could be cleaned easily without some hassle like sending your system off for "repair".
Title: Re: Help? Problems reading discs when booting up my Wii.
Post by: Stratos on April 15, 2009, 09:06:20 PM
Aren't there special 'discs' you can insert into your Wii that can clean in there? Or am I jumbling this up with the old cartridge cleaning kits?
Title: Re: Help? Problems reading discs when booting up my Wii.
Post by: TJ Spyke on April 15, 2009, 09:08:15 PM
I think something like that has come out in Japan, not America though (I could be mistaken).
Title: Re: Help? Problems reading discs when booting up my Wii.
Post by: Flames_of_chaos on April 15, 2009, 09:16:00 PM
Nintendo did release or are planning to release a Wii disc cleaning kit for around 10 dollars.
Title: Re: Help? Problems reading discs when booting up my Wii.
Post by: Mop it up on April 15, 2009, 09:23:29 PM
Well they should release a cleaning kit because it is a big concern of mine. A vacuum can only do so much.
Title: Re: Help? Problems reading discs when booting up my Wii.
Post by: UncleBob on April 15, 2009, 09:27:08 PM
The kit was released some time ago - I saw it in a GameStop about a month ago at least.
Title: Re: Help? Problems reading discs when booting up my Wii.
Post by: Mop it up on April 15, 2009, 09:32:54 PM
Ha ha, I'll bet it was $15 at GameStop.
Awesome sauce, I'll have to get one of those. But not from GameStop! :P
Title: Re: Help? Problems reading discs when booting up my Wii.
Post by: GaMMa on April 15, 2009, 09:42:24 PM
I don't think my issue is because of dust. The disc drive isn't spinning up when the console turns on.
Actually I unplugged everything to flip the console over to look at the serial number. I just replugged the console in to write down what WiiWare/VC games I purchased and things seem to be working fine now. When I turn the console on the drive makes a DIRNT noise and it spins up and reads the game.
Now I'm having doubts about whether or not to send it off. Althought it's probably good to do it just to be safe..
Title: Re: Help? Problems reading discs when booting up my Wii.
Post by: Mop it up on April 15, 2009, 09:58:49 PM
If not now then at least do it before your warranty expires.
Is the system placed horizontal or vertical? There was once when my system made some serious clunk noises whilst it was placed vertically (even though it still loaded up and everything), and ever since then I've had it horizontal. After all, there's no need to defy the laws of physics.
Title: Re: Help? Problems reading discs when booting up my Wii.
Post by: GaMMa on April 15, 2009, 10:51:17 PM
I had mine vertical for the first 5 months I owned the console, but ended up switching it to horizontal due to space issues. I've had it that way for a few months.
I ended up having my problem again, so I just mailed it out through FedEx. Hopefully the turnaround time is fast.
Title: Re: Help? Problems reading discs when booting up my Wii.
Post by: BlackNMild2k1 on April 15, 2009, 11:36:47 PM
when i shipped mine in, i had it back in 5 business days. But i live in Cali which has it own repair center n LA.
Title: Re: Help? Problems reading discs when booting up my Wii.
Post by: GaMMa on April 16, 2009, 05:43:06 AM
when i shipped mine in, i had it back in 5 business days. But i live in Cali which has it own repair center n LA.
That's a pretty good turnaround time. I'm in Florida and they're having me ship it to New York so I'm guessing I'll see my console sometime late next week or early 2 weeks from now.
Did they keep all your saved data on the console? Nintendo made a note that they would try as I have WiiShop purchases on it.
Title: Re: Help? Problems reading discs when booting up my Wii.
Post by: BlackNMild2k1 on April 16, 2009, 03:02:34 PM
All my saves were in tact. they did suggest that i back everything up onto an SD card though just incase & as long as your Wii is tied to your My Nintendo account, you shouldn't have to worry about anything from the WiiShop channel.
Title: Re: Help? Problems reading discs when booting up my Wii.
Post by: BeautifulShy on April 17, 2009, 06:48:59 PM
Gamma I sent my Wii to Nintendo for this very problem on Monday got it back on Thursday. My saves are in tact. It works fine now.
Title: Re: Help? Problems reading discs when booting up my Wii.
Post by: Mop it up on April 17, 2009, 09:51:15 PM
Gamma I sent my Wii to Nintendo for this very problem on Monday got it back on Thursday. My saves are in tact. It works fine now.
Wow that's a really good turn around time. Did you send it out to replace the drive? How far from where you live did you send it to?
The problem with my Wii was that it couldn't read Wii disks but could read GC disks. I'm think it was sent up to Washington.I live in Southern California.Also I managed to get a overnight label for return so once they got done repairing it I got it back the next day.
Title: Re: Help? Problems reading discs when booting up my Wii.
Post by: BlackNMild2k1 on April 18, 2009, 01:25:30 AM
But they have a repair center in LA thats why you got your back so quick. You could of dropped it off in person and picked it up when it was done. Probably all in the same day if you wanted to. When I was on the phone with the guy at Nintendo he said if I lived close enough I could drop it off and probably get it back even faster.
Title: Re: Help? Problems reading discs when booting up my Wii.
Post by: BeautifulShy on April 18, 2009, 02:23:31 AM
But they have a repair center in LA thats why you got your back so quick. You could of dropped it off in person and picked it up when it was done. Probably all in the same day if you wanted to. When I was on the phone with the guy at Nintendo he said if I lived close enough I could drop it off and probably get it back even faster.
Oh I didn't know they had one in LA.Also I don't really have the means to go out to LA.
Title: Re: Help? Problems reading discs when booting up my Wii.
Post by: UltimatePartyBear on April 20, 2009, 12:56:07 PM
I'm curious whether you really got your Wii back or if they just copied the memory into a new one.
Title: Re: Help? Problems reading discs when booting up my Wii.
Post by: BeautifulShy on April 20, 2009, 12:58:41 PM
I got my Wii back.I am very sure that it is mine.
Title: Re: Help? Problems reading discs when booting up my Wii.
Post by: Mop it up on April 20, 2009, 07:57:37 PM
I have my system marked so I would know if it got replaced when the inevitable happens.
My warranty expires today. Should I break my system now so that I can get it repaired for free?
Title: Re: Help? Problems reading discs when booting up my Wii.
Post by: BeautifulShy on April 20, 2009, 08:07:58 PM
I personally wouldn't recomend it.
Title: Re: Help? Problems reading discs when booting up my Wii.
Post by: Mop it up on April 20, 2009, 08:12:03 PM
I'm a little worried about it though... The other day, all of the sudden it got really quiet. I think the cooling fan shut off for some reason. I reset the system and it went back on. I hope that isn't a bad sign though...
Title: Re: Help? Problems reading discs when booting up my Wii.
Post by: BeautifulShy on April 20, 2009, 08:14:11 PM
What were you doing while that happened?
Title: Re: Help? Problems reading discs when booting up my Wii.
Post by: Mop it up on April 20, 2009, 08:24:48 PM
Just in the middle of playing a game. I think it was Mario and Sonic at the Olympic Games, if that matters. It might have happened during a loading sequence, I don't remember exactly.
Title: Re: Help? Problems reading discs when booting up my Wii.
Post by: BeautifulShy on April 20, 2009, 09:33:43 PM
I'd call Nintendo and explain your problem.Maybe they can tell you if anything is wrong.:)
Title: Re: Help? Problems reading discs when booting up my Wii.
Post by: vudu on April 21, 2009, 02:15:23 PM
You could just write down your serial number, ya know.
I did, along with the other electronics I own in case they get stolen. But that's just a sticker which could get removed/damaged, so I've also marked it.
Title: Re: Help? Problems reading discs when booting up my Wii.
Post by: GaMMa on April 24, 2009, 12:53:30 AM
I just got an email from Nintendo today saying they received my console and I should get it back in another 9 to 11 business days. That'll be nowhere near as fast as other people unfortunately. I can't wait to be able to play the Wii again.
Title: Re: Help? Problems reading discs when booting up my Wii.
Post by: BeautifulShy on April 24, 2009, 01:05:18 AM
Do you have a DS or another system you can play while you wait for your Wii to get back?
Title: Re: Help? Problems reading discs when booting up my Wii.
Post by: Mop it up on April 24, 2009, 01:07:47 AM
I just got an email from Nintendo today saying they received my console and I should get it back in another 9 to 11 business days.
Not to get your hopes up, but remember that Nintendo likes to be conservative. They will tell you it takes two weeks when it typically takes one because it is better to have people commenting about how they received their system back early rather than complaining that it is late.
Title: Re: Help? Problems reading discs when booting up my Wii.
Post by: vudu on April 24, 2009, 02:16:13 PM
I just got an email from Nintendo today saying they received my console and I should get it back in another 9 to 11 business days. That'll be nowhere near as fast as other people unfortunately. I can't wait to be able to play the Wii again.
My system was gone for over three weeks, so you're not alone. :(
Title: Re: Help? Problems reading discs when booting up my Wii.
Post by: BlackNMild2k1 on April 24, 2009, 04:34:17 PM
I just got an email from Nintendo today saying they received my console and I should get it back in another 9 to 11 business days. That'll be nowhere near as fast as other people unfortunately. I can't wait to be able to play the Wii again.
THey said the same thing to me, but I still got it back in 5 business days. I sent it out on a friday(or saturday), got it back on the next friday.
