Gaming Forums => Nintendo Gaming => Topic started by: vudu on May 19, 2008, 09:16:15 PM
Title: MY WII IS DEAD (Also, Nintendo customer service sucks.)
Post by: vudu on May 19, 2008, 09:16:15 PM
It appears as if my Wii is beginning to die. :(
There are several lines/pixels that don't display the picture right. It's most notable on a solid background color. Here's a couple pictures I took of my TV tonight.
Another vertical line directly above the left side of the E and some more random pixels to the right of the R.
I'll probably give Nintendo a call this week to see what they can do to help me out. Any advice?
I remember this happening to a couple other people on this forum when the system first came out. My question to you is, did Nintendo repair your console or give you a new one? If they gave you a new system, did they do any of the following for you?
- Transfer your console's friend code - Transfer friend codes for your games - Transfer your saves (I'm particularly worried about GH3 and Brawl, because those can't be copied to an SD card) - Transfer your VC games
Thanks for any and all help!
Title: Re: My Wii is dying.
Post by: EasyCure on May 19, 2008, 09:34:08 PM
aren't you glad i lent you EB? now when you send your wii out to be fixed/replaced you'll have something to play!
seriously though, this really sucks for you. I don't know about your friend code and save files, but i'm sure they'll transfer your VC account to your new wii (if you do get it replaced that is) so no worries there..
Title: Re: My Wii is dying.
Post by: shammack on May 19, 2008, 09:36:13 PM
The same thing happened to my first Wii, and I sent it back to Nintendo. A couple of weeks later, I got it back, but it was actually a new one. They included a little checkbox-form thing where they had checked the box saying that they couldn't replicate the problem, so they just gave me a new one.
If this happens: They don't transfer your console's Wii code (you will have to distribute the new one to everyone again). I THINK friend codes for individual games stay the same, but I'm not sure because I don't think I had any online games at that time. They do transfer your saves and channels. (I wouldn't worry about the ones that you can't copy to an SD card; I'm pretty sure they just copy the entire contents of the flash (or whatever it is) directly.) You have to re-download your VC games. (Presumably because of the console-specific encryption.)
Another thing you should keep in mind that I didn't know about is Miis. They get transferred over to the new system, but it won't recognize that you created them, which means that you won't be able to edit them or send them to anyone. So if you care about your Miis you'll probably want to store them on your Wiimote or something.
By the way, after I got my new Wii, a little while later I started having the same problem again. But then I stopped playing for a few weeks, and the next time I tried, it was back to normal. I don't know why, and I haven't been able to get an explanation from Nintendo about what actually causes this (so I could try to avoid having it happen again).
Title: Re: My Wii is dying.
Post by: EasyCure on May 19, 2008, 09:45:59 PM
i'd like to clarify on what Shammack said about VC downloads, you do have to download them all again but you won't have to pay for them*
*i'm almost positive they say something about this in the user agreements. If you decide to get a new system for whatever reason you can have nintendo transfer the VC account you set up, so you can re-download any VC games you purchased on the new system (presumably locking up the last system so you cant just share those games with whoever gets your original system). Not sure how this works with gifted games, but it shouldnt be any different.
Title: Re: My Wii is dying.
Post by: vudu on May 19, 2008, 10:05:10 PM
I'm not too worried about VC games. I was almost positive they'd transfer over somehow.
My biggest concern is my Brawl save. Second biggest is friend codes.
Title: Re: My Wii is dying.
Post by: Dasmos on May 19, 2008, 10:20:30 PM
Yeah this happened to my Wii, but I didn't do anything about it and now it's fixed.
Title: Re: My Wii is dying.
Post by: DAaaMan64 on May 19, 2008, 10:46:44 PM
Yeah this happened to my Wii, but I didn't do anything about it and now it's fixed.
It just went away?
Yeah, it was getting pretty severe too. Far greater and widespread than vudu's example. I was almost going to ring up and go through the process of possibly getting a replacement or something from NAL, but it fixed itself.
Title: Re: My Wii is dying.
Post by: shammack on May 20, 2008, 05:41:32 PM
Yeah, same here (about it being more severe -- you can see some examples here (http://czircon.livejournal.com/984968.html)). My techy friend said that it looked like my VRAM was overheating and corrupting the framebuffer. I'm guessing it was just getting too hot because I was playing for hours at a time, and once I turned it off for a while and let it cool down, it went back to normal. But I do find it odd that it was overheating since I try never to let my apartment get above 72 degrees.
I also switched the console's orientation from vertical to horizontal because I was suspicious that it might not be getting enough air flowing through the stand. I don't know if that had any effect.
It hasn't happened again yet, but the weather is heating up again, so we'll see...
Title: Re: My Wii is dying.
Post by: vudu on May 20, 2008, 09:04:21 PM
You can't tell from this screen shot, but now the artifacts pop in and out in large quantities whenever something graphically intense is happening on the screen.
I called Nintendo about a repair. Bastards wouldn't fix it under warranty because it expired in February (launch system + 3 extra months for registering). I have to pay $82 to get it fixed.
Screw you, UncleBob. Screw you and all your "Nintendo's customer service is the best" threads.
Title: Re: My Wii is dying.
Post by: NWR_insanolord on July 28, 2008, 07:47:07 PM
Nintendo's customer service IS the best, and I say that as someone who is on his 4th DS and the first was out of the warranty period and the next two's problems weren't covered by the warranty.
Title: Re: My Wii is dying.
Post by: vudu on July 28, 2008, 07:53:06 PM
In that case, Nintendo is just prejudice against middle class white American males who spend too much money on their products every year.
Title: Re: MY WII IS DEAD (Also, Nintendo customer service sucks.)
Post by: ShyGuy on July 28, 2008, 08:02:26 PM
In that case, Nintendo is just prejudice against middle class white American males who spend too much money on their products every year.
I think that's what the latest podcast was all about.
Title: Re: MY WII IS DEAD (Also, Nintendo customer service sucks.)
Post by: Ceric on July 28, 2008, 08:24:31 PM
I have a vented base on mine because I swear that in standy mode it turns off the but the processor keeps heating things up.
Title: Re: MY WII IS DEAD (Also, Nintendo customer service sucks.)
Post by: EasyCure on July 28, 2008, 10:15:39 PM
wait wait what? vudu's White????
Title: Re: MY WII IS DEAD (Also, Nintendo customer service sucks.)
Post by: GoldenPhoenix on July 28, 2008, 10:19:43 PM
I've had artifacts show up but it turned out it was because of the TV not the Wii.
Title: Re: MY WII IS DEAD (Also, Nintendo customer service sucks.)
Post by: decoyman on July 29, 2008, 11:03:02 AM
Based on the evidence, I wouldn't say it's dead, vudu... more like "sickly" or "ailing."
There's life in the ol' girl* yet!
* Sorry if your system isn't female. Mine is,** so I made a guess.
** I call her Bess.
Title: Re: MY WII IS DEAD (Also, Nintendo customer service sucks.)
Post by: Morari on July 29, 2008, 01:37:51 PM
Man, I just sent in a repair ticket myself.
It seems as though my Wii crashes while playing GameCube games. It doesn't matter what game, but only GameCube ames have this problem. At some point or another during play, I'll get an "An error has occurred. Turn the Power Off and check the Nintendo GameCube Instruction Booklet for further instructions." and the only way to handle it is to restart the entire system. It's definitely very odd, considering all of my games are in pristine condition. I've tried playing them with the console sitting flat, I've tried loading them in differently, etc. Nothing works. I just never thought much of the problem until recently as I've gone back to play a bunch of GameCube games that I never had time for back when.
Title: Re: MY WII IS DEAD (Also, Nintendo customer service sucks.)
Post by: vudu on July 29, 2008, 02:02:36 PM
If you're going to have to pay to get your system repaired you're better off just buying a new (used) 'Cube. You can get one for significantly cheaper than the cost to repair your Wii.
Title: Re: MY WII IS DEAD (Also, Nintendo customer service sucks.)
Post by: Morari on July 29, 2008, 02:19:30 PM
Nah, my system is still well under warranty. Otherwise, your suggestion might just be the way to go.
Title: Re: MY WII IS DEAD (Also, Nintendo customer service sucks.)
Post by: ShyGuy on November 16, 2010, 02:05:31 AM
I think Call of Duty Black Ops killed my Wii. I am getting a disc error every time I put in any disc. How much does Nintendo Charge?
Title: Re: MY WII IS DEAD (Also, Nintendo customer service sucks.)
Post by: Mop it up on November 16, 2010, 02:24:36 AM
A repair is $75 + $10 shipping.
Call them up and tell them how big of a fan you are, and they might give you a discount, or they might tell you it's hopeless and there's nothing they can do. It's pretty hit or miss with them.
Title: Re: MY WII IS DEAD (Also, Nintendo customer service sucks.)
Post by: GoldenPhoenix on November 16, 2010, 03:49:58 AM
The constant streaming of textures from the disc during multiplayer in Black Ops wore it out I think. You could always hear the disc reading
Yeah, Modern Warfare is like that too and it's pretty annoying. The Wii drive isn't really meant to be constantly loading from a disc so companies shouldn't design games that way. The good news is that since it's a problem with your drive, they can replace it without causing you to lose your data.
$90? They charged me $50 (free shipping of coarse).
They gave you a discount then, the official price is $75 + $10 shipping. Since ShyGuy has a launch system I'd say he has as good chance as any to get a discount.
Title: Re: MY WII IS DEAD (Also, Nintendo customer service sucks.)
Post by: MegaByte on November 17, 2010, 12:19:05 AM
The Wii drive isn't really meant to be constantly loading from a disc so companies shouldn't design games that way.
But, it kind of is. Otherwise, the system would have more memory.
Title: Re: MY WII IS DEAD (Also, Nintendo customer service sucks.)
Post by: Mop it up on November 17, 2010, 12:29:34 AM
More memory costs more money. Nintendo clearly didn't design the Wii with durability in mind.
Either way, constant loading is noisy, and can cause slowdown when the system is trying to load something. Fortunately, the Call of Duty games are the only ones I know of that do it, so most developers are talented enough to avoid it.
Title: Re: MY WII IS DEAD (Also, Nintendo customer service sucks.)
Post by: BranDonk Kong on November 17, 2010, 12:40:24 AM
The constant streaming of textures from the disc during multiplayer in Black Ops wore it out I think. You could always hear the disc reading
Yeah, Modern Warfare is like that too and it's pretty annoying. The Wii drive isn't really meant to be constantly loading from a disc so companies shouldn't design games that way. The good news is that since it's a problem with your drive, they can replace it without causing you to lose your data.
Of course it is meant to be that way, the system only has 88MB of RAM. How the Hell else are they supposed to design their games? MegaByte beat me to it, but the memory cost argument is pretty invalid. I'm not sure what size chips the Wii uses for it's RAM, whether it's 4 16MB chips, 2 32MB chips, or 1 64MB chip, etc, but the difference it would have cost Nintendo do simply double the capacity is marginal at best. The Wii's lack of RAM is due to it's general lack of power. When you've got a 729Mhz CPU (even if it is a PPC), then having 256MB RAM would be total overkill, especially since the system can't output any higher than 480p.
Title: Re: MY WII IS DEAD (Also, Nintendo customer service sucks.)
Post by: ShyGuy on November 17, 2010, 12:43:24 AM
I've been searching the OTHER Nintendo message boards online and they say blowing it out can sometimes solve the problem. I will take my Wii into work tomorrow and hit it with the air. If that doesn't work, I'm going to miss the TCON farewell round. :(
Title: Re: MY WII IS DEAD (Also, Nintendo customer service sucks.)
Post by: Mop it up on November 17, 2010, 01:27:46 AM
I just know that when I was looking up homebrew stuff, I heard several people claim that it isn't a good idea to have the Wii read DVD movies because the drive isn't meant to constantly stream from discs. Either way, constant streaming will wear out the drive faster than other games.
Title: Re: MY WII IS DEAD (Also, Nintendo customer service sucks.)
Post by: ShyGuy on November 17, 2010, 03:08:31 AM
I know other games do in game streaming, I think Godfather: Black Hand edition was the first one. But Black Ops seems to do it more aggressively than any other game I've played.
Title: Re: MY WII IS DEAD (Also, Nintendo customer service sucks.)
Post by: BranDonk Kong on November 17, 2010, 08:52:15 AM
That's how lasers work, the more they are used, the quicker they die.
Title: Re: MY WII IS DEAD (Also, Nintendo customer service sucks.)
Post by: TJ Spyke on November 17, 2010, 10:03:50 AM
The constant streaming of textures from the disc during multiplayer in Black Ops wore it out I think. You could always hear the disc reading
Yeah, Modern Warfare is like that too and it's pretty annoying. The Wii drive isn't really meant to be constantly loading from a disc so companies shouldn't design games that way. The good news is that since it's a problem with your drive, they can replace it without causing you to lose your data.
$90? They charged me $50 (free shipping of coarse).
They gave you a discount then, the official price is $75 + $10 shipping. Since ShyGuy has a launch system I'd say he has as good chance as any to get a discount.
I guess it helps to be really nice to them and try to sound depressed.
Title: Re: MY WII IS DEAD (Also, Nintendo customer service sucks.)
Post by: BlackNMild2k1 on November 17, 2010, 01:05:40 PM
Actually, I got them to give me a free warranty fix on an out of warranty Wii by pointing to my My Nintendo account, how many games I've registered and how many systems I've owned. I sounded super loyal adn very interested in staying that way so they hooked my Wii up for free. It probably didn't hurt that I had already sent that Wii in for DRE a little over a year before that and was trying to get an data swap to another Wii, but the point is that if you can be persistent enough and convincing enough, they can and probably will hook you up.
I would bring up all the streaming that the game does and how others on the internet have made complaints about it too. I'm sure that might help you out.
Title: Re: MY WII IS DEAD (Also, Nintendo customer service sucks.)
Post by: ShyGuy on November 17, 2010, 10:58:11 PM
The dust out with air was a no go. I'm gonna backup my stuff to the sd card and give them a call.
Title: Re: MY WII IS DEAD (Also, Nintendo customer service sucks.)
Post by: Mop it up on September 27, 2011, 06:05:30 PM
Well, looks like I've got yet another problem with my system, and I've got a question about it. There is some kind of static or other graphical defect that happens in most games, usually when special effects like wind and fog happen but it shows in other places as well. It's kind of difficult for me to explain, but it looks something like the problem in this video I found:
http://www.youtube.com/watch?v=sJNMO9PALZ8
It started small and so I just let it go, but it's been getting worse and becoming distracting. I have a feeling that eventually it is going to stop working. To make sure that it is the system and not the TV, I tried it on another TV and also using a different cable, and got the same result.
From what I can gather, this is a problem with the GPU. So my question is to people who have experienced this issue themselves and sent it in for repair: did you keep all of your data? If there's a risk the data will be deleted (or if doing so is a part of the repair process), then I'll probably just ride it out and see how much longer it lasts.
Title: Re: MY WII IS DEAD (Also, Nintendo customer service sucks.)
Post by: BlackNMild2k1 on September 27, 2011, 06:33:57 PM
When you send it in for repair, just send in your Wii U pre-order money and have them pre-transfer all your saves for you.
two birds. ones stone.
Title: Re: MY WII IS DEAD (Also, Nintendo customer service sucks.)
Post by: MegaByte on September 27, 2011, 06:44:45 PM
It started small and so I just let it go, but it's been getting worse and becoming distracting. I have a feeling that eventually it is going to stop working.
This happened to my system. Eventually, the graphics stopped outputting completely.
Title: Re: MY WII IS DEAD (Also, Nintendo customer service sucks.)
Post by: Mop it up on September 27, 2011, 06:56:13 PM
It started small and so I just let it go, but it's been getting worse and becoming distracting. I have a feeling that eventually it is going to stop working.
This happened to my system. Eventually, the graphics stopped outputting completely.
Did you send it in to Nintendo for repair?
Title: Re: MY WII IS DEAD (Also, Nintendo customer service sucks.)
Post by: MegaByte on September 27, 2011, 06:58:22 PM
Not yet because I still need to figure out a way to clear homebrew off of it. I got another Wii, so that priority went way down.
Title: Re: MY WII IS DEAD (Also, Nintendo customer service sucks.)
Post by: leahsdad on September 28, 2011, 05:57:29 AM
Quote
Not yet because I still need to figure out a way to clear homebrew off of it.
You know, on the last RFN, I'm pretty sure Jonny said that if you had the homebrew channel on your Wii, it still wouldn't violate your warranty. Not that I take his word for gospel or anything, but I was thinking about doing it so that I can import Xenoblades. But if it voids my warranty, then screw that.
Title: Re: MY WII IS DEAD (Also, Nintendo customer service sucks.)
Post by: MegaByte on September 28, 2011, 10:55:12 AM
If he said that, he's wrong. They changed their policy a couple years ago and have been refusing hacked Wiis.
Title: Re: MY WII IS DEAD (Also, Nintendo customer service sucks.)
Post by: SnoozerBear on October 05, 2011, 01:34:24 PM
Well, looks like I've got yet another problem with my system, and I've got a question about it. There is some kind of static or other graphical defect that happens in most games, usually when special effects like wind and fog happen but it shows in other places as well. It's kind of difficult for me to explain, but it looks something like the problem in this video I found:
It started small and so I just let it go, but it's been getting worse and becoming distracting. I have a feeling that eventually it is going to stop working. To make sure that it is the system and not the TV, I tried it on another TV and also using a different cable, and got the same result.
From what I can gather, this is a problem with the GPU. So my question is to people who have experienced this issue themselves and sent it in for repair: did you keep all of your data? If there's a risk the data will be deleted (or if doing so is a part of the repair process), then I'll probably just ride it out and see how much longer it lasts.
I'm pretty sure they'll transfer your channels/WiiWare games, along with your save data. I've had the exact same problem, and ended up buying a replacement Wii. The Wii gets too hot and fries its own GPU or whatever. Turning off whatever it is that recieves email etcetera while it's off seems to prevent it. Was it Standby Mode I'm thinking of...? Anyways, new Wii hasn't had a problem since. If you do send it into Nintendo, you'll want Standby Mode or whatever it is off. When my first Wii was on the fritz and the whole screen got like that video (far worse) I turned off Standby Mode and it slowly got better, until it was gone except for when bullets were shot or fog drifted in etcetera, generally in an FPS.
Title: Re: MY WII IS DEAD (Also, Nintendo customer service sucks.)
Post by: Mop it up on October 05, 2011, 06:15:19 PM
The Wii gets too hot and fries its own GPU or whatever. Turning off whatever it is that recieves email etcetera while it's off seems to prevent it. Was it Standby Mode I'm thinking of...?
Yeah, it is called the Stand By mode. I've used it a few times but it's been over 18 months since the last time I had it enabled, so I'm not sure if it had an effect or not. Whether it did or not though, that still qualifies as normal use, and I'm disappointed to have my first Nintendo product that breaks through normal use.
From what I've found, the people who waited until their system stopped displaying any image didn't have their data recovered, so I'm not taking any chances.
Title: Re: MY WII IS DEAD (Also, Nintendo customer service sucks.)
Post by: Halbred on October 05, 2011, 09:49:07 PM
My own Wii has been dead for like six months. At first, it wouldn't even get past a black screen when I turned it on, but sometimes it would get to the "Press A to continue" screen, but THEN would go black. About 10% of the time, I could get to the menu. But games wouldn't work. At all. Pop that disk in, or even start a downloadable game, back to that good ol' black screen.
Since Zelda's a month away, I'm gonna have to send it in, but I'm not thrilled at the prospect of spending $80 to fix it.
Title: Re: MY WII IS DEAD (Also, Nintendo customer service sucks.)
Post by: Sundoulos on October 05, 2011, 10:19:45 PM
Yikes, that's steep. I had no idea the expense was that high.
My brother-in-law has occasionally experienced the graphic artifacts as shown on the video as well, and he makes sure that he turns the Wii completely off. Thus far, it hasn't gotten worse, to my knowledge. The heat generated by Wii Connect 24 has a negative affect on the solder joints in the GPU. I'm probably mistaken, but I think that this isn't as much of a problem with newer Wiis. I still have my launch Wii, so I make sure to turn mine off completely just in case.
Title: Re: MY WII IS DEAD (Also, Nintendo customer service sucks.)
Post by: UncleBob on October 05, 2011, 10:28:38 PM
Since Zelda's a month away, I'm gonna have to send it in, but I'm not thrilled at the prospect of spending $80 to fix it.
Seriously, at this point - buy a new one.
For ~$60 more, you get a *new* system, Wii Remote Plus, Nunchuk, an extra set of hookups (AV/Power/Sensor Bar) and a copy of Mario Kart Wii w/wheel (which, if you already have, should net you ~$30+ on eBay. Hell, I'll give you $20 shipped for the game and you can keep the wheel). Plus Club Nintendo coins.
Title: Re: MY WII IS DEAD (Also, Nintendo customer service sucks.)
Post by: BranDonk Kong on October 06, 2011, 12:15:09 AM
If you buy a new one, then you lose all of your content, and $80 is a pretty good price. You won't get any out-of-warranty repair from Sony or Microsoft for less than $100, and you'll be without your console for several weeks. With Nintendo, they typically actually repair your console, and you get it back in a few days.
Title: Re: MY WII IS DEAD (Also, Nintendo customer service sucks.)
Post by: UncleBob on October 06, 2011, 12:21:09 AM
If you buy a new one, then you lose all of your content, and $80 is a pretty good price. You won't get any out-of-warranty repair from Sony or Microsoft for less than $100, and you'll be without your console for several weeks. With Nintendo, they typically actually repair your console, and you get it back in a few days.
Depending on the situation, you can arrange for the transfer.
I'm not saying it's a bad price - I'm just saying it's a better deal (IMHO) to just buy a new one. No worries of a refurbished unit, extra goodies and a game you can sell for $20-$30 (33-50% of the difference). Hell, just wait for Amazon, Walmart or Best Buy to do another one of the Gift Card deals and you'll probably be able to get it for virtually the same price.
Title: Re: MY WII IS DEAD (Also, Nintendo customer service sucks.)
Post by: ejamer on October 06, 2011, 08:41:25 AM
I'm in the same boat. Rung up a repair order for my Wii that is having corruption issues... but haven't had the heart to send it in when (after shipping and taxes) the total cost was $110.
There have been new Wii consoles that include a game on sale here recently for $120+tax... so the repair pricing is tough to swallow. If I didn't own 67 Virtual Console/WiiWare games plus some in-game DLC for a couple of titles then the decision would be automatic.
I'm thinking about contacting Nintendo Customer Service and trying to arrange a transfer instead. Between my digital downloads and owning 111 retail games, if I'm not a good enough customer for them to make that effort then I'll be pretty disappointed.
Title: Re: MY WII IS DEAD (Also, Nintendo customer service sucks.)
Post by: BlackNMild2k1 on October 06, 2011, 11:07:06 AM
If I were you guys, I would bring up my My Nintendo account and learn how to haggle.
Those Nintendo reps have the power to waive the cost if you convince them to.
Title: Re: MY WII IS DEAD (Also, Nintendo customer service sucks.)
Post by: UncleBob on October 06, 2011, 09:19:27 PM
For what it's worth, I didn't have that luck
Title: Re: MY WII IS DEAD (Also, Nintendo customer service sucks.)
Post by: Mop it up on October 06, 2011, 09:32:51 PM
If UncleBob can't convince Nintendo that he is a big fan, what chance do the rest of us have?
Title: Re: MY WII IS DEAD (Also, Nintendo customer service sucks.)
Post by: BlackNMild2k1 on October 06, 2011, 11:21:32 PM
Ummm... I don't know. But maybe it's because I'm a salesman by profession that i was able to talk the talk? or maybe I just got lucky with the right rep.
I've never talked to UB by voice so I don't know how he sounds, but there are a combination of things you need to be doing during a conversation to make sure it goes your way.
subliminal
Title: Re: MY WII IS DEAD (Also, Nintendo customer service sucks.)
Post by: Mop it up on October 10, 2011, 08:29:47 PM
Well, it wasn't easy, but I was able to talk the price down to $30. I've never been good at talking on the phone, it's just so awkward for me, so I'm glad I was able to get anywhere with it. Though the problem is that the rep didn't seem to fully understand the issue as I described it, and said that she's never heard of a problem like that. So, it will be interesting to see what happens when they receive the system; hopefully they will do some sort of diagnostic test that will show the graphical anomaly.
Title: Re: MY WII IS DEAD (Also, Nintendo customer service sucks.)
Post by: BlackNMild2k1 on October 11, 2011, 08:49:46 PM
$30 + Free shipping?
I'd say you should have started crying, but since you had a female rep, that might not have worked :P
Title: Re: MY WII IS DEAD (Also, Nintendo customer service sucks.)
Post by: Mop it up on October 12, 2011, 05:14:37 PM
The $30 includes shipping, yes. I got that after an hour on the phone and being put on hold twice, so I don't think I could have pushed it any further.
Title: Re: MY WII IS DEAD (Also, Nintendo customer service sucks.)
Post by: BlackNMild2k1 on October 12, 2011, 08:22:44 PM
Well, you tried and you got a pretty good discount.
Shipping round trip is probably ~$25 on it's own, so I think you did good.
Title: Re: MY WII IS DEAD (Also, Nintendo customer service sucks.)
Post by: ejamer on October 13, 2011, 08:59:34 AM
Maybe $30 isn't impressive to BnM (edit: as in, maybe he could do better)... but I think that's an awesome job talking them down. Hope that the price stays low and that you get a fixed system before long!
Title: Re: MY WII IS DEAD (Also, Nintendo customer service sucks.)
Post by: BlackNMild2k1 on October 13, 2011, 01:13:30 PM
Maybe $30 isn't impressive to BnM (edit: as in, maybe he could do better)... but I think that's an awesome job talking them down. Hope that the price stays low and that you get a fixed system before long!
Maybe $30 isn't impressive to BnM (edit: as in, maybe he could do better)... but I think that's an awesome job talking them down. Hope that the price stays low and that you get a fixed system before long!
my previous experience with Nintendo Customer Service
I need to be stronger in these type of negotiations. I hate arguing for stuff and am usually more likely to either pay full price or just give up when talking with customer service (if I bother to call at all) than to fight for discounts like this.
Title: Re: MY WII IS DEAD (Also, Nintendo customer service sucks.)
Post by: BlackNMild2k1 on October 13, 2011, 01:44:14 PM
Wasn't a fight at all. Was actually a pleasant, but long, conversation that just happened to go my way... With 2 different reps too, 1 female and the other male.
Title: Re: MY WII IS DEAD (Also, Nintendo customer service sucks.)
Post by: FloY on October 30, 2011, 01:14:51 AM
Well, looks like I've got yet another problem with my system, and I've got a question about it. There is some kind of static or other graphical defect that happens in most games, usually when special effects like wind and fog happen but it shows in other places as well. It's kind of difficult for me to explain, but it looks something like the problem in this video I found:
It started small and so I just let it go, but it's been getting worse and becoming distracting. I have a feeling that eventually it is going to stop working. To make sure that it is the system and not the TV, I tried it on another TV and also using a different cable, and got the same result.
From what I can gather, this is a problem with the GPU. So my question is to people who have experienced this issue themselves and sent it in for repair: did you keep all of your data? If there's a risk the data will be deleted (or if doing so is a part of the repair process), then I'll probably just ride it out and see how much longer it lasts.
yea my wii got that.... i never sent it in because it wasnt too distracting but.... my wii stopped reading disc a few months ago so i had to send it in for 80 dollars... i drove to the nintendo center...there was one like 1 hour away...call nintendo to see if you can drive there.. anyway they fixed both problems the same day..only took an hour :) i will tell you that it doesnt work as great as before.. the disc reading i mean.. sometimes my wii freezes and i have to turn it off manually.... it never did that before..
Title: Re: MY WII IS DEAD (Also, Nintendo customer service sucks.)
Post by: MegaByte on October 30, 2011, 01:21:21 AM
You should let them know that they didn't fully fix it... I'd imagine they'd do it again for free.
Title: Re: MY WII IS DEAD (Also, Nintendo customer service sucks.)
Post by: FloY on October 30, 2011, 01:24:44 AM
You should let them know that they didn't fully fix it... I'd imagine they'd do it again for free.
you speaking to me? :P
yea well.. it freezes like once a month... it hasnt frozen for like 2 months.. so its not really like a problem..but whatever they did wasnt as good as buying a new wii...
