Nintendo World Report Forums

Gaming Forums => General Gaming => Topic started by: Pale on May 07, 2007, 05:57:07 AM

Title: Hanging Wiis
Post by: Pale on May 07, 2007, 05:57:07 AM
So, something has been bothering me for a while and I wanted to hear if everyone is having the same problem or not.  For a while I've just been assuming it's a global issue that would eventually be fixed in an update, but now I'm not so sure.

Basically, the first thing I do on my Wii when I turn it on, regardless of what it is, hangs on a black screen for upwards of 3-5 minutes before actually loading.  Memory management, virtual console game, everybody votes channel, an actual wii game... it's all the same.  After I sit through the one long black screen, everything will load almost instantly from that point on.

It's very strange.  It's like the Wii is taking a deep breath before it actually starts doing anything.  Does everyone experience something similar?  Do you think I'm crazy.

I do have WiiConnect24 on all the time.  I'm not sure if that matters.
Title: RE: Hanging Wiis
Post by: Bill Aurion on May 07, 2007, 06:00:07 AM
I've had that happen maybe a half-dozen times since launch...Kinda odd that you get it so frequently...
Title: RE: Hanging Wiis
Post by: Spak-Spang on May 07, 2007, 06:08:31 AM
I get it about once a week.  I think it has to do with resetting the system and probably the type of storage memory the Wii uses.

I still expect a really good Wii System upgrade that will fix many of the complaints we have about the Wii.

I am so hopefully of this I am still holding my breath that Nintendo will figure a way to make Virtual Console Controllers compatible with Game Cube games.  (It is the reason I haven't bought new Game Cube Controllers.)
Title: RE: Hanging Wiis
Post by: ShyGuy on May 07, 2007, 06:10:40 AM
I have had this happen a few times, I don't believe I have seen it since the browser update.
Title: RE: Hanging Wiis
Post by: Pale on May 07, 2007, 06:14:15 AM
Hmm.. do you guys use SD cards?  I wonder if the Wii does something to 'initialize' the SD card every time and that what takes time.... cause I have one in there all the time.
Title: RE:Hanging Wiis
Post by: Rhoq on May 07, 2007, 06:23:56 AM
Happens to me and my best friend, too.

We've both noticed that it only happens when you first boot the Wii after it hasn't been turned on for 2 days or longer and only affects the Wii Shop Channel, Mii Channel and the initial loading sequence of disc-based games. It never hangs for me if I use my Wii daily.  
Title: RE: Hanging Wiis
Post by: Ceric on May 07, 2007, 06:24:55 AM
I get a little delay at the start but what really gets me is a get a pretty long black screen when I start a channel.  I don't really understand this.  Shouldn't it bring up the splash screen and then load things...

(Especially Everyone Votes)
Title: RE: Hanging Wiis
Post by: Smash_Brother on May 07, 2007, 06:26:30 AM
I get that once in a while, usually when loading up a new game.
Title: RE: Hanging Wiis
Post by: Spak-Spang on May 07, 2007, 06:30:42 AM
I have an SD Card in my Wii all the time, and I would say it happens to me more often then the other people reporting it here.

So perhaps that could be a reason.

Title: RE:Hanging Wiis
Post by: vherub on May 07, 2007, 06:51:16 AM
I've never had that issue, and I have an sd card I leave in the wii all the time, as well as the connect24 set to on.
Title: RE: Hanging Wiis
Post by: ShyGuy on May 07, 2007, 06:54:52 AM
I have an SD card, and my Wii is also set to connect24. BTW, shouldn't this be in the technical discussion forum?
Title: RE: Hanging Wiis
Post by: Spak-Spang on May 07, 2007, 07:04:25 AM
You know I stopped keeping Connect24 on all the time, because I didn't like how hot my system got on standby mode.  Until there is a real definitive use for that service I am leaving it off...because as of now it doesn't automatically update, or anything...it just sends me messages to go and get that update.  

I can find when new updates are available online...and not risk overheating my Wii.

Title: RE:Hanging Wiis
Post by: Pale on May 07, 2007, 07:11:39 AM
Quote

Originally posted by: ShyGuy
I have an SD card, and my Wii is also set to connect24. BTW, shouldn't this be in the technical discussion forum?

Oh fine.  
Title: RE: Hanging Wiis
Post by: Ceric on May 07, 2007, 07:14:16 AM
Yeah, My Wii gets hotter in standby then it would when playing Sonic or most other games.  I have another fan in the stand I could leave on but that would annoy the Chinchillas at night.

(Pale you moved this while I was posting...)
Title: RE: Hanging Wiis
Post by: vudu on May 07, 2007, 07:45:51 AM
This used to happen to me quite frequently.  It once took ten minutes to load up Super Mario Bros.  I turned off WiiConnect24 and I haven't really experienced the problem since.
Title: RE: Hanging Wiis
Post by: NinGurl69 *huggles on May 07, 2007, 05:10:31 PM
I've encountered it about twice.  Both times, it was during a session after having the machine completely turned off for several days (red-light or zero power).

Mii Channel would take forever to start.

Seems like it was re-testing its interweb connection.
Title: RE: Hanging Wiis
Post by: that Baby guy on May 07, 2007, 05:16:48 PM
I haven't seen it last near 3-5 minutes, but I have noticed a bit of a load time between choosing channels.  Closer to 30 seconds to me.

Is that all there is to it, and it happens any time you load any channel, basically?

In that case, I've never heard that complaint except for in this thread.  I'd email Nintendo, and see if they have anything to say about it.
Title: RE: Hanging Wiis
Post by: MarioAllStar on May 07, 2007, 06:33:13 PM
Happens to me quite a bit. WiiConnect24 has always been on, but I've only had an SD card for a couple months. I haven't noticed a difference in how long the wait is based on SD card usage (then again, I haven't played the Wii much lately -- still need to get Super Paper Mario).

I really hope they fix it. I have had 5-minute delays. They're not fun.
Title: RE: Hanging Wiis
Post by: IceCold on May 07, 2007, 06:47:16 PM
I have an SD card and WiiConnect24 on, but it's only happened once to me - took a minute to load Gunstar Heroes.
Title: RE: Hanging Wiis
Post by: Pale on May 08, 2007, 03:51:13 AM
The 3-5 minutes thing is not an exaggeration.  I literally load up the game I want to play, switch back and watch tv for a bit, then go back to the Wii.

I do often go a couple days without turning it on.  I wonder if that is in fact the problem.  I'll try and do more experiments.
Title: RE: Hanging Wiis
Post by: that Baby guy on May 08, 2007, 07:12:22 AM
I go several days without turning mine on, and I still haven't run into it.  Pale (and others), do you mind if I email Nintendo about this and cite this thread?  I'd really like to get to the bottom of this to fix all of your Wii's, and to keep this from happening to mine.  Maybe they've seen it before, and already diagnosed the problem and found a solution.  Is everyone ok with that?
Title: RE: Hanging Wiis
Post by: ShyGuy on May 08, 2007, 08:22:36 AM
Please do.
Title: RE: Hanging Wiis
Post by: Ceric on May 08, 2007, 08:32:19 AM
No Problem here.
Title: RE: Hanging Wiis
Post by: that Baby guy on May 08, 2007, 01:53:44 PM
Ok, I submitted an email to their online troubleshooting thing.  It said:

I recently was notified of an issue with the Wii when selecting various channels or the operation menu.  Essentially, the Wii displays a black screen on the television from about three to five minutes before accessing the option the user selecting.  Though I am not personally experiencing the problem, there were quite a few forum members that are, and in order to protect my Wii, and help fix theirs, I volunteered to email your tech support about the issue.

From what I understand, there does not seem to be any common ground between people who have experienced or are experiencing this problem.  Some of them use an SD memory card, some of them are accessing Virtual Console games.  Some people experienced it every time the try to do anything at all.  Not everyone who has reported experiencing the problem has regularly performed all system updates, but others have completed all available updates.  Not everyone has Wii Connect 24 active either.

The thread of the forum where this is discussed can be found at:
http://www.nintendoworldreport.com/forums/messageview.cfm?catid=9&threadid=20706
If there is a way to prevent or fix this problem, please let me know, and I shall let the other forum members know as well.

Thank you,
[My name here]
 
Title: RE: Hanging Wiis
Post by: NinGurl69 *huggles on May 08, 2007, 02:50:05 PM
It's a non-issue.

These things are natural for an inferior product.
Title: RE: Hanging Wiis
Post by: Infernal Monkey on May 08, 2007, 02:53:57 PM
Mine did this a fair bit.. up until last month, when it started displaying the black screen FOREVER. Doesn't matter which channel, even trying to go to the system options screen. Hell, selecting the thing on the right that's supposed to bring up the address book causes it to freeze up. Of course Nintendo Australia refuse to fix it leaving me with a $400 block of useless crap. <3
Title: RE: Hanging Wiis
Post by: Shecky on May 08, 2007, 04:06:47 PM
Plz lock.... Duplicate Thread

Thks.

Title: RE: Hanging Wiis
Post by: that Baby guy on May 08, 2007, 05:03:46 PM
Aww, c'mon Shecky, I emailed Nintendo and linked to this one.
Title: RE:Hanging Wiis
Post by: Shecky on May 09, 2007, 05:55:59 AM
Quote

Originally posted by: thatguy
Aww, c'mon Shecky, I emailed Nintendo and linked to this one.


I was not serious about the lock... it was intended as a jab at Pale, a moderator, who created it in a forum with not that many topics.

Do you really think Pale was going to lock his own thread?

Also, if on the odd chance someone at Nintendo does see this thread I think it's best if they note the similar experiences posted in the thread I had started before this one.
Title: RE:Hanging Wiis
Post by: ShyGuy on May 09, 2007, 09:09:22 AM
I don't  understand. Why would Ninty of Oz refuse to fix the Wii?
Title: RE: Hanging Wiis
Post by: that Baby guy on May 09, 2007, 05:38:15 PM
Well I got a response.  I will italicize it like so:

Message(#6851-000578-7038\5787038)
Hi Jason,

Thanks for writing!  I'm afraid there isn't an answer to your question as each situation has several variables we would need to look into.  I would recommend that anyone experiencing these problems to contact us directly, so we can look into possible repair options for their situation.

By the way, a whole list of console troubleshooting topics may be found on our support website.  I'm confident you will find the answers you seek there.  I've provided a direct link below:

http://www.nintendo.com/consumer/systems/wii/en_na/system.jsp

If you are still unable to find an answer to your question or a resolution to your problem, please contact Nintendo's Consumer Service Department by calling 1-800-255-3700.  Representatives are available to set up your repair between 6:00 a.m. and 7:00 p.m. Pacific Time, seven days a week.

One more thing, please check out our important safety information for playing Wii on the following web page:

http://www.nintendo.com/consumer/wiiplay.jsp

Sincerely,

Nintendo of America Inc.
Kurt Wagner

Nintendo's home page: http://www.nintendo.com/
Power Line (Automated Product Info): (425) 885-7529


They gave me the troubleshooting page that mentioned nothing about long periods of loading between accessing things when I looked, though I may have overlooked it.  They recommend that you all email them.

Also, a note:  The phone number listed seems to be an automated service hotline, or something, I didn't call it.  If that isn't allowed, I'd like to draw extra notice to it so that the problem can be corrected at an accelerated rate.  I scanned the rules, and saw nothing about phone numbers, but if I made a mistake, and you now so, let me know, and I will quickly edit it out.
Title: RE: Hanging Wiis
Post by: ShyGuy on May 10, 2007, 05:44:40 AM
Wait a sec... Kurt Wagner? OMGee, Night Crawler works at Nintendo!!1

Has anyone experienced these hangs after upgrading to the latest Opera browser and the system update that accompanies it? I haven't had the problem since then.
Title: RE: Hanging Wiis
Post by: NinGurl69 *huggles on May 10, 2007, 07:47:31 AM
My hangs preceded the browser update by months.
Title: RE: Hanging Wiis
Post by: IceCold on May 14, 2007, 11:38:29 PM
Well, I used the Wii after four days or so, and it happened for the Internet Channel for about 30 seconds. I think it's clear that it happens mostly when you don't turn the Wii on for a few days.
Title: RE: Hanging Wiis
Post by: Shecky on May 15, 2007, 01:36:11 AM
It's punishment for not playing...
Title: RE: Hanging Wiis
Post by: that Baby guy on May 15, 2007, 09:25:31 AM
Nope, I go weeks where I don't get a chance to play, and it never happened to me.
Title: RE: Hanging Wiis
Post by: NinGurl69 *huggles on May 15, 2007, 01:04:51 PM
cuz no one sends you anything, therefore no bother to download anything.
Title: RE:Hanging Wiis
Post by: Shecky on May 15, 2007, 03:59:27 PM
Quote

Originally posted by: thatguy
Nope, I go weeks where I don't get a chance to play, and it never happened to me.


Exact opposite here.... if I go a long time without turning it on, I can be sure of the black screen.
Title: RE: Hanging Wiis
Post by: that Baby guy on May 15, 2007, 04:14:16 PM
That's weird.  I do my gaming in weekend bursts nowadays, for lack of a good amount of time lots of days.  So usually, I'll have a week or two between playing anything on the Wii, maybe more if I have tests scheduled just the wrong way, and I cram in a long session to try to finish a game all in one go.  I was lucky that I picked up Pokemon when I was in-between semesters, but I do use my DS a little more than the Wii.  Still, I have only ever had one problem with mine, which is that it froze once in Super Paper Mario, but never again.
Title: RE: Hanging Wiis
Post by: NinGurl69 *huggles on May 16, 2007, 11:05:56 PM
A-HA! IT HAPPENED AGAIN.

I hooked up (literally) my Wii at my apartment after week of inactivity.

I have 3 wireless connections save on my Wii, for my apartment, my parent's house, and my friend's place.  I switched the connection back to my own router.  I did not test the connection.

Sure enough, it hanged after starting up the Mii Channel, which didn't start at all, just froze at a black screen for several minutes while my Remote was also excommunicated (all lights flashing upon input).

So I powered it off, and restarted the Wii.  Went back to the Mii Channel, sat thru another black screen for about 30sec, AND SURE ENOUGH, I WAS RECEIVING NEW MII'S THAT WERE SENT TO ME.

So here's what I think is going on.  I never gave the Wii any idle time, so it had no chance to make a background connection and perform downloads.  So before loading a channel, the Wii tries to perform a complete connection test and login, and then receive the incoming Miis.  It had to make a brand new connection test because it had to switch over to a different wireless setting.  It may not hang before loading a disc-based-game because the disc channel does not involve an internet connection, so the Wii will just resume connection/login/downloads after the gaming session during standard idle time.  But it may hang before loading any channel that involves data exchange with the interweb.  If somehow the Wii doesn't easily restore its wireless connection after inactivity, it may attempt to make a complete reconnect.

Why it chooses to perform the reconnect right before a channel, I do not know.  It's stupid like that.

Just because.
Title: RE: Hanging Wiis
Post by: decoyman on May 17, 2007, 08:29:13 PM
I'm having this issue, and have had it for as long as I can remember. I have installed the Opera upgrade, and it still does it.

There seems to be no real connection I can see that everyone seems to share... I wonder if it's something to do with the wireless routers we use. Mine was listed as totally compatible on their site, but who knows...
Title: RE: Hanging Wiis
Post by: NinGurl69 *huggles on May 18, 2007, 08:23:42 AM
I don't believe you until you give us details of your circumstances.

The more information shared, the more ammo we have.

Knowing is half the battle.
Title: RE: Hanging Wiis
Post by: that Baby guy on May 18, 2007, 08:39:52 AM
Why doesn't someone experiencing the problem email Nintendo.  I tried, and they basically said that since I'm not having problems, they won't help, but if one of you email, they'll see what they can do.  Yet...no one does...
Title: RE: Hanging Wiis
Post by: NinGurl69 *huggles on May 18, 2007, 05:35:00 PM
Nintendo doesn't listen to fans.

If it did, Wii wouldn't be a success.
Title: RE:Hanging Wiis
Post by: vudu on May 19, 2007, 02:37:57 AM
Quote

Originally posted by: Professional 666
So here's what I think is going on.  I never gave the Wii any idle time, so it had no chance to make a background connection and perform downloads.  So before loading a channel, the Wii tries to perform a complete connection test and login, and then receive the incoming Miis.  It had to make a brand new connection test because it had to switch over to a different wireless setting.  It may not hang before loading a disc-based-game because the disc channel does not involve an internet connection, so the Wii will just resume connection/login/downloads after the gaming session during standard idle time.  But it may hang before loading any channel that involves data exchange with the interweb.  If somehow the Wii doesn't easily restore its wireless connection after inactivity, it may attempt to make a complete reconnect.
It's a nice theory.  Shame it doesn't hold any ground.

I played Super Paper Mario on Thursday night.  Last night I turned on my Wii and connected to the Everybody Votes Channel.  It connected immediately without problem.  After a few minutes messing around in that I got out and then hopped on the Shop Channel.  I got the hanging black screen for about thirty seconds before finally getting the connecting screen.  After that, I got out and jumped into the Mii Channel; no new Miis.  (Although, I did nab a Storm Trooper from my parade, so it wasn't a total waste.)

After getting out of the Mii Channel, I noticed I had a Wii-mail from one of my friends.  Unfortunately, I'm not sure when it arrived (i.e. I connected to the Internet three times and I'm not sure which connection downloaded the message).
Title: RE: Hanging Wiis
Post by: NinGurl69 *huggles on May 19, 2007, 06:15:38 PM
^ Your router is worse than mine.
Title: RE: Hanging Wiis
Post by: Ceric on May 20, 2007, 03:59:07 AM
The other day my Wii hung for about a Minute trying to load Metal Slug Anthology.
Title: RE: Hanging Wiis
Post by: NinGurl69 *huggles on May 20, 2007, 09:41:41 AM
Metal Slug was phoning home.